problem with Virgin BB this morning

worried_jim

Is anyone else having a problem with Virgin BB this morning? I have just done a speedtest and am only getting a Download Speed of 0.164 Mb/s and Upload Speed 1.11 Mb/s - which seems fine.
I normally reliably get a Download Speed of 19.4 Mb/s not 0.164 Mb/s.
I have also noticed that I have received the same email to my outlook 6 times with a time received of 18:40 yesterday, even now I have just restarted it and the same message has come through again.

I have been a Virgin customer since 2002 and for the last 11 years have had no issues at all but in the last 12 months barely a week goes by were something effecting the BB doesn't occur, getting very frustrated.

torbrex

No different from any other day but then I have never tested the speed and would not even know how to

worried_jim

torbrex wrote: »

No different from any other day but then I have never tested the speed and would not even know how to

http://www.broadbandspeedchecker.co.uk/

VanMan2007

http://www.speedtest.net/result/2482565137.png

No problems here. Getting just over 30MB on 30MB connection.

Are you on a 20MB connection, jim? Is that after an updrade from 10MB?

I rang VM when my auto upgrade didn't happen on time and they upgraded me from 10 to 30MB, free installation. Only cost was £20 for superhub.

Heard the hub was crap, so only use it in "modem only" mode and have a good spec TP-Link router for wi-fi.

Since the upgrade speeds have been fine. (Tho now I've just blurted that out....!)

Hope it helps.

worried_jim

Yes vanman 20mb after 10mb upgrade a few weeks ago. I have just called VM and they are sending around an engineer tomorrow afternoon as it can't be fixed remotely. They have already given me a credit on the bill and I am at home tomorrow anyway.
Have just tried turning everything off for a few mins and I am now getting 0.781 Mb/s.
I have a lynksys wireless router as I have never received one from them.

VanMan2007

Did you get the free + £20 upgrade to 30MB? It probably can't be fixed remotely because you may well need a new modem.

Hope it goes well, buddy.

worried_jim

VM chap has just been and swapped over the old modem for a Virgin Hub and everything is working fine and dandy. Very happy with VM's prompt service.