We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Online tablet purchase problems
snout71
Posts: 58 Forumite
Hi,
on 31st October, my brother persuaded me to buy a tablet along with him via a voucher website called KGBdeals, tablet actually comes from Deals4gadgets costing £120 each
the 2 tablets actually arrived around 20th december at least it was in time for xmas, however when tested the one didnt work so we contacted deals4gadgets and was told to send item back for repair/replacement which we did so, shortly after xmas a week of use and the other tablet ceases working. So again we contacted deals4gadgets and sent the other one back too.
We are still awaiting the return of BOTH tablets, and according to the deals4gadgets website if we want a refund we have to go through the original voucher company, which states that items can be returned within 30 days. So we thought it best to see if we can get a replacement.
The problem we have now is that all correspondance with deals4gadgets via email is met with a mail saying we will get on to our warehouse and get this sorted as a matter of urgency, but nothing is being sorted.
does anyone know what our rights are or what we should do?
am at a loss
on 31st October, my brother persuaded me to buy a tablet along with him via a voucher website called KGBdeals, tablet actually comes from Deals4gadgets costing £120 each
the 2 tablets actually arrived around 20th december at least it was in time for xmas, however when tested the one didnt work so we contacted deals4gadgets and was told to send item back for repair/replacement which we did so, shortly after xmas a week of use and the other tablet ceases working. So again we contacted deals4gadgets and sent the other one back too.
We are still awaiting the return of BOTH tablets, and according to the deals4gadgets website if we want a refund we have to go through the original voucher company, which states that items can be returned within 30 days. So we thought it best to see if we can get a replacement.
The problem we have now is that all correspondance with deals4gadgets via email is met with a mail saying we will get on to our warehouse and get this sorted as a matter of urgency, but nothing is being sorted.
does anyone know what our rights are or what we should do?
am at a loss
Trying to understand my electrical usage and take control to become greener
0
Comments
-
can anyone helpTrying to understand my electrical usage and take control to become greener0
-
Was any part of the purchase funded by credit card?
Was it £120 per tablet?0 -
Was any part of the purchase funded by credit card?
Was it £120 per tablet?
I can see where you are thinking of going here... S75.
Forget it.
They purchased a voucher and got that.
CC bill will say KGB deals.
Even a chargeback is going to be destined to failure on the same basis.Never ASSUME anything its makes a>>> A55 of U & ME <<<0 -
Was the WHOLE purchase funded by the voucher?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards