charges for replacement of faulty item

Mrs_Moonbeast

Hello. I am looking for advice on the return of faulty goods. I recently purchased a camera from Jessops which had a fault in the lens which could not be rectified in store. A week before the store closed due to administration they sent this item off to a Sony authorised repair agent to repair or replace the lens. Today I received a phone call advising me that the lens has been replaced but I am required to pay £15 for the return postage of this item. I feel that this charge is unfair as the item made by Sony was faulty when purchased. I am wondering if anyone has experienced a similar situation before and whether Sony (as opposed to Jessops) should be held responsible for this charge. Any advice would be welcomed

Uncertain

The problem is you have no contract with Sony, your contract is with Jessops.

neilmcl

Pay the £15 because that's the only way you're going to get your camera back. It could be worse, they could have sent it back to Jessops.

DCFC79

If you want the camera back then pay the £15, its not bad for the lens to be replaced is it.

SuperHan

Unfortunately, it would be up to Jessops to argue this charge. Sony have been known to try to charge retailers for this return fee, and the store usually contests the charge as they do not usually have any method of paying. I'm guessing had Jessops been around, they would have also argued this on your behalf. However, as a consumer, you obviously can pay, and they will withhold your camera until you do.

Mrs_Moonbeast

Thanks for the advice. I was annoyed because the camera was not cheap and we had only opened the box and taken it straight back. If they had another in stock they would have swapped it but we missed out. I was not sure who our contract was with but I understand that if it is with Jessops that the unfortunate closure of this shop means that we will have to take the hit. I have paid the money and will hopefully get the lens back soon. Thank you for taking the time to respond