Moneysupermarket.com & Scottish Power Rebate

pdarc

Hello:

I just wanted to post and make people aware of the difficulties you may encounter with rebates offered by price comparison websites.

I recently switched energy providers using moneysupermarket.com to Scottish Power and the switch was advertised with a £70 cashback on the moneysupermarket.com site.

A short while after the switch actually happened, moneysupermarket.com paid into my account about half of this amount and when I called them they said that Scottish will pay the rest but they did warn me that they had reports that customer services at Scottish Power would often not know about this and to escalate if the initial response is not adequate.
So I called Scottish Power and as predicted the guy I spoke to had no idea and after numerous calls and agents I simply cannot get the remaining rebate.

Personally I feel that it should be moneysupermarket.com's responsibility to give me the rebate or to organised with Scottish to have the rebate sent to me but it doesn't appear to work this way. Scottish are not interested either.

So... just a warning to everyone, I can't be bothered to spend the money on the calls and my time chasing any further but I have lost complete confidence in moneysupermarket.com and have gone back to using a comparison site I trust.

Steve_xx

I understand what you mean. There's a link from this site to Energyhelpline and it states that for a dual switch that Energyhelpline will pay you £30. Yet when you click on the link there is absolutely nothing at all on Energyhelpline's site that indicates that there will be a rebate at all, let alone £30!

pdarc

Steve_xx wrote: »

I understand what you mean. There's a link from this site to Energyhelpline and it states that for a dual switch that Energyhelpline will pay you £30. Yet when you click on the link there is absolutely nothing at all on Energyhelpline's site that indicates that there will be a rebate at all, let alone £30!

If you are interested in the deal and want to go for it what I would strongly suggest is to call moneysupermarket and ask them who pays the cashback/rebate. If moneysupermarket pays in full and its a simple thing like a couple of weeks after you switch then in my experience they do pay but I had no idea that some of it comes from Scottish and they don't care about what the comparison website said!

...but after my bad experience I will not use them again...

Steve_xx

I was looking to change to Co-op Energy and I looked via the link, at Energyhelpline and could see no mention of the £30 rebate mentioned on this site. So then I looked at Moneysupermarket and the option to take up the Co-op Energy could not be completed online. They offered a telephone number to call the Co-op. Therefore, as I see it, no rebate would be payable by Moneysupermarket.

So then I looked at the link from this site to Simplyswitch, who will pay £40 for a dual switch. Yet when I fill their form in they need me to input my current suppliers tariff detail. But, in the dropdown menu no tariffs appear for my current supplier who are Southern Electric. So the process stops there!

A.Penny.Saved

I switched to Scottish Power in September and Moneysupermarket paid me the £70 rebate very quickly, 6 days before SP took the first Debit from my account. MS paid me in two following payments of £30 and £40.

Overall it went very well and I was pleased with it.

cing0

pdarc wrote: »

Hello:

So... just a warning to everyone, I can't be bothered to spend the money on the calls and my time chasing any further but I have lost complete confidence in moneysupermarket.com and have gone back to using a comparison site I trust.

Don't bother with phone calls, just use email. You didn't phone up to use this forum did you ?
If the T&C's state the energy supplier will pay up, use the energy ombudsman if not happy.

I've had experience of a mix of such deals i.e. one where the energy supplier pays the switching freebee as well as getting all the money from the cash back / comparison site / broker. My last experience with SP was money supermarket paid the standard offer first portion after 2 months of switching and the rest a month after that.