Undisclosed car claim

scrumpyjax

I had a letter today from my current car insurer saying they have been notified of an undisclosed claim dated april 2010, and as a result my insurance premium is being raised by 25%:eek::eek: with immediate effect.
I have never been involved in an accident or any sort of claim action. and as I switch insurers regularly I can't even remember who I was insured with at that time.Numerous calls to my current insurer and the previous one have proved useless.I'm now in the process of getting bank statement copies to check d/d payees.
Any ideas about what else I can do please?:D

InsideInsurance

You can request a copy of the data held on CUE which is almost certainly where they got their information from http://www.insurancedatabases.co.uk/default.aspx#dataprotection

Ultimately however you should challenge your current insurers stating that they are wrong. They should provide you with what they have found for you to validate or challenge.

scrumpyjax

InsideInsurance wrote: »

You can request a copy of the data held on CUE which is almost certainly where they got their information from http://www.insurancedatabases.co.uk/default.aspx#dataprotection

Ultimately however you should challenge your current insurers stating that they are wrong. They should provide you with what they have found for you to validate or challenge.

Thanks for that . I have managed to find my insurer for that period which was the post office and they confirmed that there were no claims for that period. They are also sending me a letter to that effect.
Even better though . I rang my current insurer with my good news and got a different service rep who actually phoned the Post Office insurers while I waited and got it confirmed over the phone. They are now going to issue me with a new welcome pack and adjust my payments.....Result :T
My worry now is why CUE saw fit to flag a false claim...after nearly 3 yrs?:(

InsideInsurance

Not all insures search CUE and even those that do dont all do it at new business stage (some only do it when you have your first claim for example).

It could of cause be a false positive match or it could be a clerical error at your new insurers.

To ensure no problems in the future it would be sensible to still get a copy of what CUE hold to make sure there isnt erroneous info there

scrumpyjax

InsideInsurance wrote: »

Not all insures search CUE and even those that do dont all do it at new business stage (some only do it when you have your first claim for example).

It could of cause be a false positive match or it could be a clerical error at your new insurers.

To ensure no problems in the future it would be sensible to still get a copy of what CUE hold to make sure there isnt erroneous info there

Yes that's a good idea,I don't want to be paying over the top in the future because of phantom claims.
Thanks again.

vaio

but rather than paying for the cue record I'd be getting the current insurer to tell me where they got the claim info from