FAQ's to flight delay compensation queries

Caz3121

sandymama wrote: »

Flight was from Gatwick to Dubai.

They offered out of pocket expenses - car parking charges and mileage to/from airport but that's all (£24). I wanted to be compensated for the fact that I had to take a day off work to take my son to the airport for a second time, but Emirates said they don't accept liability for loss of business, earnings and any associated costs.

I would forget the loss of earnings etc but concentrate of making a claim for denied boarding

sandymama

:T
Many thanks. I am giving it a try. The initial response from Emirates is that the EU regulation is not applicable in this case. But I will keep trying!

chance123

Hello , I have relpy back from Monarch ,
please can i have advice to see if i can still claim compensation for a delay flight , from
Gatwick to mombasa 4th july 2006
there was 12 of us in my party ,
As it was a wedding party .
the letter says
Thank you for taking the time to contact us in respect of your flight.
I am sorry to learn of the disappointment that prompted your contact. Providing our passengers with an efficient service is one of our main aims. I also recognise that the care and attention you recieve from our staff, especially when things go wrong, can go a long way to reducing any stress and anxiety that may be experienced. I would like to reassure you that every effort is made to ensure the flights operate on time and, in the unlikely event we are unable to do so, we aim to get you to your desination at the earliest opportunity. That said, our ability to keep disruption to a minimum is always dependant on the resources available to us on the day.
You may be aware your claim for compensation pursuant to Regulation 261/2004 is a claim for compensation due under a legislation provision. The Limitation Act provides that, in relation to a claim for compensation under legislative provision, any claim for compensation must be brought (that us proceedings issued) within 6 years of the date that the cause of action accured, which in this case is the date the relevant flight arrived at its desination. In this case more than 6 years have elapsed since the flight of which you complain. I am therefore unable to agree to your claim for compensation.

Caz3121

obviously the Red text in the first post needs to be larger

richiepearce

I hope i am in the correct section.
Our flight from sharm el sheikh to london gatwick 23/06/2013 it was over 4hrs late departing due to a sick 1st officer, the pilot made good time and according to flight stats website it was 3hrs 48 late (runway).
My question, is the delay from touchdown (runway) or from when you are able to exit, this would put it over the 4hr mark.

Many Thanks

MooSah_2

Hello.
I've recently complained to CAA following the airline's reponse which was not satisfactory. (I used the link on the first page for the template).

I received a letter from CAA, stating that I should complain online - an attempt to be more efficient and respond to complaints quicker, according to them.

Hence I thought it might be an idea to put the link on the first post so people don't have to go through to sending a letter to CAA only to find out that they have to complain online.

The link is: www.caa.co.uk/passengercomplaints (This link takes you to the main page).

To complain online, the link is: https://caaportal.icasework.com/servlet/ep.app?Type=Complaint&db=caa&title=none&Login=false

Please remember that you MUST complain to the airline first before you go through CAA.

Good luck to all.

Centra

Hi,

Following Martins TV show on reclaiming for flight delays I used used the MSE letter template and sent of my claim to TUI for a flight delay 24 hrs caused by them in December 2010 - the flight was from Gatwick to Florida on their own plane. Sent the claim letter on 12.04.13 and recieved a reply from them 04.07.13 dated 28.06.13.

Their reply has quoted the following:

"The European Court of Justice has confirmed that, as the Regulations doesn't say how long passengers have to bring their claims, we need to look at our national law. The Supreme Court in the UK has said that all claims to do with international carriage by air need to be brought within two years . We therefore can't consider claims for flifghts that were delayed more than two years ago"

Is their reply correct, which means I cannot persue the claim any further?

Or is this a delay tatic to put cliaments off proceeding any further with a claim?

If I am able to continue with the claim what is the best way of doing this?

111KAB

Centra wrote: »

Is their reply correct, which means I cannot persue the claim any further?

Or is this a delay tatic to put cliaments off proceeding any further with a claim?

If I am able to continue with the claim what is the best way of doing this?

In reverse order .....1) post on Thomson thread, 2) tactic 3) you have valid claim

Firstly however read FAQ's on first page of Thomson thread.

Vauban

111KAB wrote: »

In reverse order .....1) post on Thomson thread, 2) tactic 3) you have valid claim

Firstly however read FAQ's on first page of Thomson thread.

And note that your claim is not against TUI - it's against Thomson (this matters if/when you go to the small claims court).

romanby1

Vauban wrote: »

And note that your claim is not against TUI - it's against Thomson (this matters if/when you go to the small claims court).

To be correct Thomson Airways.