Changed courier- no reply from buyer

janb5

Hi,

I sold some china ( 2 items) for a friend and emailed the buyer to say I would use another courier as not happy with Collect + and will refund him any excess via Paypal. The thing is I havent heard from him and I also need a contact telephone number to send via Parcel Monkey? He hasnt replied to either emails which is annoying as I need to send them out.

Any advice? The only thing I could think of was to contact Ebay and see what they thought. He has paid.

lindseykim13

Don't sit around waiting or your going to get bad stars for despatch time, you need to send it as you advertised-if you just put courier 3-5days then it makes no difference which one.
If you request their contact details from ebay there should be a phone number on there.
When did they buy? A lot of buyers will purchase, pay and not log back into ebay unless the item doesn't show up.

janb5

I specified Collect+ but have had problems with items going missing. He hasnt put a contact number unfiortunately. I have a 2 day dispatch time . Going out tomorrow so really not convenient to wait in for a courier.

carmel11

If your not flexible that is a very short dispatch

Quinny_2

lindseykim13 wrote: »

Don't sit around waiting or your going to get bad stars for despatch time, you need to send it as you advertised-if you just put courier 3-5days then it makes no difference which one.

+1.

You can change and use whatever courier you like to send it. As long as it gets there, I don't think the buyer will give 2 hoots, and you've been kind enough to offer a small refund.

If all else fails, then stick it in an envelope and secure it inside the parcel. I hardly think you'll be talking tens of pounds here.

Meadows

So have you contacted buyer for their comment/opinion first as the best option?

janb5

carmel11 wrote: »

If your not flexible that is a very short dispatch

Hang on that`s the 2 days I agreed before sending the parcel out- nothing to do with being flexible! ( And it`s` you`re !)

janb5

Update- thanks for your help. I contacted Ebay as I haven`t had any response from the buyer top date. They advised me to apply for customer`s number which automatically releases mine to him. So all is done and is now sent.

carmel11

janb5 wrote: »

Hang on that`s the 2 days I agreed before sending the parcel out- nothing to do with being flexible! ( And it`s` you`re !)

I have an injury which makes typing tricky, that's none of your business really

carmel11

The point I was making is that you could have given a 7 day period before you dispatched , if you knew you were going to be busy

purple321

janb5 wrote: »

I specified Collect+ but have had problems with items going missing. He hasnt put a contact number unfiortunately. I have a 2 day dispatch time . Going out tomorrow so really not convenient to wait in for a courier.

It's hasn't not hasnt.

I'm glad ebay told you to do the same thing as the first person who replied to you on here did.