All I want is a bill.....

Hoof_Hearted

Changed to EDF Blue Price Promise last summer. Electricity, all OK. There was obviously a problem with the gas, although I had a final bill from British Gas and EDF have an opening reading. Despite a number of emails and calls, the gas still hasn't been set up. I have had gas from October but no bills so far. I obviously now have arrears on the gas, which I don't want. It took months to persuade EDF to set up a DD amount to cover the gas, the first one being this month. It is probably only enough to cover current usage. I can't understand what the problem is. Any ideas?

spursdebs

No advice really but I had a problem with my gas readings with EDF, I actually think they have no clue in their own company what is going on!! it has taken me months to sort out been very stressful!! have you phoned them on complaints department number ? it was the only way I got anything sorted out with them.

If you have an urgent matter or would prefer to discuss this by
telephone please call the Complaint Resolution team direct on 0800 904
7450

Bradfield

I have the same problem with NPower. Trying to get action from them is like pulling teeth. Like you I just want a bill (statement) so I can verify where I am at.

I phoned them on the 3rd of Jan and they said they would send me the December statement out within 28 days. It did not come so I phoned again today. It turns out it is 28 "working" days which means it may still be a week or two coming.

The strange thing was that when I told the advisor that I was worried that my current Direct Debit payments (£45 per month) would not cover my current usage of fuel; he was able to do a fairly quick calculation and tell me what my usage had been since my last bill. He also checked my account and told me I was just in credit but needed to up my DD to £57 a month.

Maybe if you ring them up they can tell you where you stand. Problem is, as you have said, is that the current DD may not be enough and you may have to increase it to meet any shortfall.

Atidi

Hoof_Hearted wrote: »

Changed to EDF Blue Price Promise last summer. Electricity, all OK. There was obviously a problem with the gas, although I had a final bill from British Gas and EDF have an opening reading. Despite a number of emails and calls, the gas still hasn't been set up. I have had gas from October but no bills so far. I obviously now have arrears on the gas, which I don't want. It took months to persuade EDF to set up a DD amount to cover the gas, the first one being this month. It is probably only enough to cover current usage. I can't understand what the problem is. Any ideas?

I don't know. Perhaps they just need to update your user profile? Why not call them?
Have you provided meter readings? I think EDF only actually bill you once per year unless you provide them a meter reading.

If you have no satisfaction, escalate the matter to a formal complaint.

Hoof_Hearted

I've done all that. All I have heard is that it's an "activation problem". I quite like the EDF system -- you put in the meter reading and they produce a bill online a short while later, but NOT FOR GAS!

I had this three months ago:

Here's your start date for Blue +Price PromiseThanks for switching to Blue +Price Promise April 2014. We'll start to supply your

g a s f r o m 1 9 O c t ober 2012.

As a Blue customer we recommend that you register for MyAccount to benefit from account

management features as well as the convenience of 24/7 access to your account. Get started now at

https://www.edfenergy.com/my-account

‡.

With Blue, we’re confident you’re getting a great deal. In fact, if anyone launches a new gas tariff

that can save you more than £1 per week at typical consumption, we’ll let you know*. And if you

haven’t already, you can choose to offset the carbon dioxide emissions associated with your gas

consumption with our friends at The CarbonNeutral Company.

Thank you for choosing Blue +Price Promise April 2014 from EDF Energy.

Yours sincerely

Customer Services

Wywth

Hoof_Hearted wrote: »

I've done all that. ...

When did you 'do all that'?

If it was more than 2 months ago since you raised a formal complaint, you should be with the ombudsman by now.

I switched to EDF middle of last year, and whilst it did take a little longer for the gas to be shown online compared to the electric, partly because the gas was sitched a few days later than the electricity (and quite alarmingly the gas was there one day and had gone again the next) it was all sorted out within a month of the electric