Being charged 800 quid for fraudulent calls?!?! Help!

shannalicious

unholyangel wrote: »

Tbh i'd be pushing for free cancellation due to serious breach by the provider.

Its not like they dont know who this person is, they'll have the details of the account/number he wanted it transferred to. They should also be able to see whether they were registered to the same cell tower or not. They can actually triangulate the position pretty accurately (within a few meters), they just dont like doing this due to the cost involved.

When making your subject access request, also request a copy of the notes on your account. If they have mentioned the problem in the notes then it would help show negligence on their part (thus making it easier to argue against not only the call charges, but the cancellation charge too).

You should also make a complaint that you feel they have breached the DPA (or rather your friend should, you know what i mean ) and if they fail to reply or you arent satisfied with their response, you can then make a complaint to the ICO.

Thanks! They had bought a PAYG SIM and got it transferred to that, my friend had asked for the original number of it and they refused to give it to her!

How likely is it that they'd check the cell tower use though? Like are they obliged to do it if requested?

Will pass the info on about requesting the notes on the account, thank you that's very useful!!