Add your feedback on energy supplier Sainsbury’s Energy

MSE_Dan_L

maxreturns wrote: »

So MSE\Cheap Energy Club, you have said you were asking Sainsburys Energy for a goodwill gesture - how is that going?

Sainsbury's Energy has confirmed that it'll be making a good will gesture and applying this to accounts, where the switching process took longer than it should have to complete (and Sainsbury's was at fault). This should be applied automatically to these accounts and show on the first bill.

Cheap Energy Club already splits the referral fee received, to fund the cashback (£30 for a dual fuel switch). For full details on how this works, there is more information on the CEC homepage.

the-1

I have had all the same problems as others on here regarding this switch; several contradictory letters including a request for a gas meter reading but not electricity even though I had received a letter thanking me for switching my electricity but not my gas. The final straw was when I spoke to them to find out what was going on and discovered that they had disregarded my supplied gas meter reading because my previous supplier, nPower, didn't think it was correct! Their estimate was more accurate than my meter reading apparently!

djpleasure

I give up, i gave the benefit of the doubt and chose to remain with Sainsburys, I gave meter readings via email as well as entered online, then receive email stating there has been an issue with submitting readings! Like many I do not want estimated bills, and today i receive this email:

"I have spoken with our online team and I can confirm that the ability to enter start opening meter readings online for Sainsbury Energy customers is not currently available although this may get added in the future.

Please can you email me directly with the information and I will make sure the information is recorded.
"

I have mailed back stating if I do not have the ability to add my readings, monthly, then it is a no go.

I really wish i hadnt done the switch, i'll not be taking advice from here again.

I am still no closer to switch completion or acceptable service

seacaitch

djpleasure wrote: »

"I have spoken with our online team and I can confirm that the ability to enter start opening meter readings online for Sainsbury Energy customers is not currently available although this may get added in the future.

Couldn't make it up.

SE's entire business comprises a billing system plus call centre and website for punters to contact them via. The one key thing that punters need to contact them with is meter readings, yet SE's website doesn't accept opening readings...

What next? Amazon saying it doesn't yet accept credit cards online "although this may get added in the future". :rotfl:

What a bunch of jokers. Nice due diligence, MSE.

bd4478

This is such a joke, i have put several posts over the last week and still getting fobbed off by SE, i have emailed via the email address given on this forum and still no reply, we are just being fobbed off, to make it worse i have had a email from MSE saying the switch is complete!! REALLY! well its not!

canterswest

MSE_Dan_L wrote: »

Sainsbury's Energy has confirmed that it'll be making a good will gesture and applying this to accounts, where the switching process took longer than it should have to complete (and Sainsbury's was at fault). This should be applied automatically to these accounts and show on the first bill.

Cheap Energy Club already splits the referral fee received, to fund the cashback (£30 for a dual fuel switch). For full details on how this works, there is more information on the CEC homepage.

I thought MSE did not take money when its deals go wrong?


http://www.asa.org.uk/Rulings/Adjudications/2013/9/Moneysavingexpertcom-Ltd/SHP_ADJ_224694.aspx#.VRmrAlItHcs


'MSE stated that the initial arrangement was that MSE would receive a small payment for each sale that Arena made to an MSE user in connection with the Valentine's promotion. They explained, however, that because of the supply issues, they had asked Arena not to pay them, and instead invest the money back into addressing the resulting customer service issues. '


It is greedy and wrong for MSE to be making a profit from switching customers to Sainsburys Energy if the deal was not as offered. Either MSE should do what it has done previously and hand back its commission to Sainsburys to be passed on to MSE customers in better service, or it should all go to customers plus MSE pay compensation for consumer detriment.






If you took out this deal and have had problems, make a complaint to the Advertising Standards Authority. If it rules against MSE, you have a strong case for asking for compensation.

Vortigern

MSE_Dan_L wrote: »

Sainsbury's Energy has confirmed that it'll be making a good will gesture and applying this to accounts, where the switching process took longer than it should have to complete (and Sainsbury's was at fault). This should be applied automatically to these accounts and show on the first bill.

Please define "took longer than it should have"

Sainsbury's Energy suggest that my switch took place on the due date, claimed to have lost my meter readings and when I resubmitted the readings today then said that my readings had in fact been used for the switch some 3 weeks ago. I can log on to SE but can't see any opening statement. I have not had a final bill from my previous supplier, who owe me several hundred pounds.

pete7708

Email from MSE......

"Hurrah! We hear your energy switch is complete, so your cashback's been paid."

Well thanks for the £30 but the switch is nowhere near complete!!!


Can you suggest a way to stop SE sending estimated readings to my old supplier so I can recover the almost £600 they hold in my account?


I have tried all the ways suggested so far.

davethorp

Seems the online meter entry issue doesn't just extend to opening readings. Gave my opening readings over the phone a month ago when my switch completed. Tried to submit an online reading a few days ago just to see if it would work. It didn't, got the same email as before!

grimmis2k

What a nightmare 3 month on and I have no idea who is looking after my gas and electricity . I am paying 2 companies for the same thing . This was meant to be easy MSE you should be ashamed offering them as a supplier this has been so stressful wish I had never left EDF