Add your feedback on energy supplier Sainsbury’s Energy

freezspirit

I thought I would be saving money for my parents if we switched from ultility warehouse to sainsburys energy, firstly only gas has been moved and now the bill from for the gas from ultility warehouse has a budget plan reconciliation of an extra £117 with now explaination and I thinking is unfair cost. They have already charged my parents upto the final unit they have used. What saving they would of got from moving has been wiped out with this extra cost and I expect another one when the electricity gets moved over.

Fleabite

British_Gas wrote: »

Many apologies for the service you have recieved - we have recieved unprecedented levels of calls due to the popularity of this tariff. If your issue is still not resolved please email [EMAIL="media@britishgas.co.uk"]media@britishgas.co.uk[/EMAIL] and I will ensure someone gets back to you.
Many Thanks

I have already emailed you - on 7 March 2015.


I received the automated response that you have received my email, but nothing more.


What a surprise!


FB

matty17r

Update on my story with sainsbury's. Switched to Sains in january through tcb. Sains admitted they had problems setting up my account and compensated me accordingly. Got back from holiday today with letter from BG saying that I owe them £14 odd even though I am on direct debit payment. Tried ringing them straight away 50 minute wait as system error! Explained about the letter and csa agreed I should have not been sent this. I asked for compensation for the hassle and grief caused to me. CSA asked me how much I wanted. This really baffled me and I asked didn't they have a table for this. CSA then left me on hold while she asked about it. Came back and offered me £10 which I felt was insufficient after thought for their mistake. Said I would like £20 and this was immediately accepted. So second lot of compensation for bad customer service in two months. I don't think I would have switched from Eon if I would have known what was ahead but at least it has helped with my bill. I was a little worried about my credit rating with wording on letter but CSA said it would not affect it.

StarshipUK

I have moved using the switch service on here to Sainsburys Energy. Got a letters (one for gas and one for electric even though I am dual fuel) on 11th March telling me to submit readings by 10th March and dated 2nd March also telling me that supply would start on 3rd March. I guess the demand delayed sending this info out which meant I could not submit meter readings in time. Either that or Royal Mail is taking over a week to deliver letters now and living in a village of 20,000 homes I don't live in a remote area.

Scottish Power is old supplier and still showing my Gas account as Live and Electric account as Closed. Sent them an E-Mail and got told it will take 5 days before I get a reply. I also have £300 credit with Scottish Power as they always overcharged the DD and that needs to be refunded. Anyone know how long that will now take? I am guessing with the Gas Account still showing as live with them, something somewhere has messed up and this will delay the credit refund? It took 8 months before I got my first energy bill with Scottish Power after having to ask for it, so I am not holding my hopes up.

purplemike60

11.02.15 - Applied to switch to Sainsbury's Energy.
15.02.15 - Received a confirmation letter, dated 12.02.15.
10.03.15 - Received a welcome letter dated 28.02.15.
10.03.15 - Received a letter dated 02.02.15 confirming that gas supply commenced on 03.03.15 and requesting a gas meter reading before 10.03.15!
10.03.15 - Tried to call Customer Services on the freephone number - but a recording announced a 20 minute wait! Instead, I left a meter reading (for gas & electricity) online.
11.03.15 - Received an email confirming receipt of meter readings.
14.03.15 - Received an email from 'notification@britishgas.co.uk' to say due to 'technical problems' they were unable to process my meter reading and could I try again! Not realising that Sainsbury's were using British Gas energy, I nearly deleted the email. Luckily, I read the small print under the signature!

COME ON SAINSBURY'S, NOT IMPRESSED YET. GET IT SORTED!

gary44

I think a learning for the future when mse is negotiating these special deals is to include the right to cancel without penalty if there are service issues like displayed in this thread. I really dont want to be a Sainsburys (or British Gas) customer anymore, but to switch away it will cost me 60 quid.

My switch has been a joke, and as it stands ive got no idea who supplies my gas or electric.

MSE are all talk, they cant even ensure that british gas answer their emails

nickwxm

Switched after seeing deal on here on 11/02/15, had same letters as above dated a week before they were received asking for meter readings for gas only to be submitted by that date. Did this via phone as stated, but never had any request for electric readings. Managed to setup online account. Still not heard anything, but unhelpfully previous supplier is billing me £0.00 for monthly DD? Don't know here I stand now. Hope this isn't another misleading cockup by MSE- you've already lost me money on a mis-advertised broadband deal.

Brandmar

Pretty poor thus far.

I've entered the initial meter readings about 5 times now, with each time their gui indicates success. Also 2 or 3 times an email saying success, but never can I see in meter reading history that anything has been logged.

Now I have for a second time had a notification email saying that there was an error, please re-enter.

Shambles of a website and organisation from what I can tell so far.

Not looking good at all...

I am not looking forward to 12 months of dealing with these people...

ianmurf

purplemike60 wrote: »

11.02.15 - Applied to switch to Sainsbury's Energy.
15.02.15 - Received a confirmation letter, dated 12.02.15.
10.03.15 - Received a welcome letter dated 28.02.15.
10.03.15 - Received a letter dated 02.02.15 confirming that gas supply commenced on 03.03.15 and requesting a gas meter reading before 10.03.15!
10.03.15 - Tried to call Customer Services on the freephone number - but a recording announced a 20 minute wait! Instead, I left a meter reading (for gas & electricity) online.
11.03.15 - Received an email confirming receipt of meter readings.
14.03.15 - Received an email from 'notification@britishgas.co.uk' to say due to 'technical problems' they were unable to process my meter reading and could I try again! Not realising that Sainsbury's were using British Gas energy, I nearly deleted the email. Luckily, I read the small print under the signature!

COME ON SAINSBURY'S, NOT IMPRESSED YET. GET IT SORTED!

Basically the same as me apart from the dates!!!!
I switched with MSE and got a welcome letter on the 14th Feb.
On the 10th March I get a letter DATED 2nd March saying they will start to supply my gas on 3 march and for me to submit a reading before 10 March.
I registered a new account on the Sainsburys energy website but I was informed my first reading had to be done by phone. After looking through this thread I also managed to find my electricity point number and entered a reading over the phone for that.
My account on the website shows my tariffs as Gas and Electricity Discount fix Feb 2016 but nothing appears in the Meter readings box.
Last night at 2011, I get an email from notification@britishgas.co.uk to say
We're having some technical problems with our website, we would be grateful if you could try to resubmit your reading in 24 hours.
When we receive your reading we'll send you an email to confirm receipt.
Please accept our apologies for any inconvenience this might cause.
Kind regards
Lynda Campbell
Head of Customer Services
I have never submitted readings via the website so I submitted the readings again by phone last night which seemed to go through without error. I have also submitted the readings via the website today for which I got an email receipt.
I too am getting more and more frustrated with the lack of communication regarding this switch :mad::mad::mad:

dogstupid

After the fiasco of this switch to Sainsbury's Energy I've left the cheap energy club and deleted my account there. I know its probably self defeating and I'll have to do future comparison checks myself but I think it might demonstrate how annoyed I am.
As soon as I can I'm off to another supplier as clearly British Gas are still as bad as they were when I left them all those years ago.