British Gas Reviews: Give your feedback

silvercar

British Gas are currently offering free homecare for one year when you switch energy to them. Does anyone know if this is for new homecare customers only, or whether exisiting home care customers can take advantage of this?

MWT

silvercar said:

British Gas are currently offering free homecare for one year when you switch energy to them. Does anyone know if this is for new homecare customers only, or whether exisiting home care customers can take advantage of this?

If you look at the tariff details it should be clear, all of the similar tariffs I've looked at from BG make it clear that the offer is not available to existing Homecare customers...

andizhan

Changed to British Gas Green deal 2021...19.124 kWh and 26.822 standing charge. est usage with this tariff £652.48 per annum.
I am currently getting bills of over £90 per month with virtually everything in the house turned off and its summer.
On your forum its showing BG 18.07 kWh and standing charge 22.69, both lower than my current, but annual cost £715 per annum.
This is since having a smart meter installed. BG say I must have faulty appliances!! I am using virtually no energy (I live alone).
Everything on standby is turned off and I have energy bulbs. Can you suggest anything??? I am desperate to leave BG before I get crippling bills this winter.

Gerry1

andizhan said:

Changed to British Gas Green deal 2021...19.124 kWh and 26.822 standing charge. est usage with this tariff £652.48 per annum.

When you switch, you're supposed to choose the supplier at the top of the list if you want the lowest price.  Did you choose the one at the bottom? 12p/kWh and 13p S/C are the sorts of figures you should be aiming for.

Robin9

andizhan said:

. Can you suggest anything??? I am desperate to leave BG before I get crippling bills this winter.

What is your actual annual consumption in (kWhs not £)   Working backwards I reckon 2750 kWhs
Using Gerry1's 12p and 13p  you would pay under £400

st999

I'm on BG's energy and boiler cover May 2021 and just checked on Uswitch  to see if I could get a cheaper deal.
And the result.

You can’t make any savings!

.

Gerry1

Don't be too sure.

Did you try separate fuels?  Did you try a wider market search on any other websites?  Some even have exclusive broken drum offers !

SiM99

silvercar said:

British Gas are currently offering free homecare for one year when you switch energy to them. Does anyone know if this is for new homecare customers only, or whether exisiting home care customers can take advantage of this?

I had HomeCare with them specifically because I had booked a boiler service with them whilst I was with another provider. We switched to them last month and phoned up to see if there was anything that could be done. We arranged via the phone for the pre-existing HomeCare to be cancelled so it wouldn't prevent us from getting the free cover with the new tariff. We didn't actually have any benefits with the previous HomeCare (as expected, seeing as we only had it because we booked a service) but now have 12 months cover showing in our account with a charge of £0.00.


What I can't figure out is exacly which of their HomeCare products we have. That's the reason that I originally came to the forum. The PDF linked to in the screenshot (this one) shows a list of covers including "HomeCare One", "HomeCare Two / Energy Extra 200", "HomeCare Three", "HomeCare Four / Energy Extra 400", etc. and a note above the list saying that the one we have should be shown on our statement. The switch literally completed today so we obviously don't have a statement yet.

The reason that I wanted to determine which of the HomeCare prodicts is bundled with the Energy Plus Home Cover Sep 2021 tariff that we switched to via Cheap Energy Club is because when I first phoned up to cancel the pre-existing HomeCare cover, I was informed that they'd also cancel and refund the boiler service booking that we had so it could be re-booked once we got the new cover in place. The booking wasn't cancelled at that point so I phoned to follow up on it and was informed at that point that the free HomeCare cover doesn't include a boiler srrvice. Going by the list of HomeCare options on their HomeCare Boiler & Heating Cover page, it appears that all levels of HomeCare include an annual boiler service, so I'm left a little confused.

Would anyone be able to confirm which level of HomeCare comes with that tariff or if it is, in fact, a custom HomeCare prodiuct that would cost the same as HomeCare One if we were paying for it (the Cheap Energy Club tarrif info states that the cover is valued at £144, which is the code of HomeCare One when paying annually by direct debit) but doesn't include the annual boiler service?

Thanks!

Groved

When I queried why I had not received a bill yet from BG I was informed they are now billing BG direct debit customers every six month.  

To date, I have had no response when I used the message service in their app or a tweet or a Facebook message as to why they did this.  I was never told they were doing this.  It seems so underhand to me not to have informed people.

southweststokie

BG 25 Energy Free Days being offered to move to new tariff  - need to be enrolled with their Rewards programme, and new tariff is 'Exclusive Fix Sep 2022'. Negligible details to be found anywhere on how they calculate the free days i.e. what is their real value. Even their email offering it doesn't contain any further info. Does anyone know at all ?