British Gas Reviews: Give your feedback

SpanishBlue

I'm another one very unhappy with the incompetence of British Gas since switching from E.ON. I must have phoned them 10 times now.

Simple things like not showing updated meter readings get the standard response "It can take up to 28 days to show".

What a shambles of a company. I never had a single problem with E.ON in the 5 years I was with them.

unhappychappy16

I currenlty have a complaint in with british gas after joining via mse 3 weeks ago, int his time they mailed me over 6 times asking for reads, upto date ive given them gas/leccy 10 times now and still my account is not setup.
My account should have complete on the 27th oct but only the gas is showing, the leccy is not setup and ive had no bills for using it.

The person dealing with my complaint has agreed that my account has not been setup by the time it should have but has not offered anything to get it sorted most of my e-mails are scripted messages about how i could save more money with british gas ......................................... they barely talk about my account or complaint.

STAY AWAY FROM BRITISH GAS< UNLESS YOU WANT HIGH STRESS LEVELS!!!

r2015

I'm quite happy with SG(BG in Scotland) I switched to them and they gave me a couple of Smart lights and a Hive Hub.


When the Hive Hub wouldn't connect to the lights I phoned them up and the person said that the hub needed a software upgrade which he did and now they work.

unhappychappy16

this post is not about SG its about BG

Toxteth_OGrady

MSE_Dan_L wrote: »

We've flagged to British Gas that it needs to step up and provide assistance with the issues being raised on the forum.

Hopefully this will happen very shortly.

That went well! :eek:

it's now 2 weeks since the BG rep last appeared. :mad:

Define "very shortly." :rotfl:

:cool:

TOG

PixelPound

We live in an always online, 24/7 culture and expect an instant response. I had a chat with BG this morning, everything seems to be going to plan - they can't confirm my initial readings (or the rep couldn't), but the night/day reading request has been sorted and confirmed I'm on the collective fix for both fuels. So I'll just see what happens.

From reading this thread it seems a lot of people are getting frustrated if things haven't changed in a couple of hours or days. If they are dealing with an unusually large influx (we all switched together) then maybe it will take longer to set up.

IsaakNewton

MSE_Dan_L wrote: »

Hi all

I've seen a few posts on this thread related to some of the problems British Gas has had with opening meter readings. This really is a frustrating 'loop' and something which we pushed British Gas on firmly (having heard about similar issues) in the past.

SNIP

That said, clearly there remain some gaps in its systems which is resulting in the 'meter read not accepted' notifications. We've challenged it to look into this further and try to understand what is causing this and prevent it from happening.

SNIP

I hope this helps some of you.

Sadly no. Having this problem too. :-(

Just seen that SSE [my previous supplier] has just taken the November direct debits, when their account was supposed to have been closed and BG took over on the 18th, so double payment as my welcome from BG :mad:

I'd really, really hate to be on their standard support, if we are getting enhanced support. What would they do - come round and chop your legs off ???

littlemissbossy

littlemissbossy wrote: »

I've (reluctantly) switched to the new BG collective fix. I was a bit hesitant as I had a bad experience with BG with their boiler care service, but this was years ago, it'll be fine???

At first everything seemed to be going ok, I had the welcome email, the please set up your online account email and then on switch day (19th Oct) I had a text asking for my meter readings.

I sent my readings in by text as requested, later that day I received an email asking for my readings, I ignored this as I had read on MSE that this was happening. The next day I received another email asking for my readings, I decided it would be safer to check they had them so I rang the collective number and was told they only had my gas reading... so I gave them my elect reading and they said to ignore anymore reading requests as they had both readings now.

So all quiet for a couple of days then another email asking for readings.... I rang the number again and guess what, they've only got my gas reading and no elect. I gave them the elect again and the chap says to ignore anymore reading requests as they had both readings now.........

Hope I'm not back here in a few more days.

Note to self....... next time trust my instincts.:rotfl:

Firstly, sorry for quoting myself.

I thought I'd update my experience of BG. Since I posted I haven't received any more meter reading requests, I've received my final bill from my old supplier (EOn) with the correct readings and today my BG online account is finally showing my (correct) opening readings.

So I appear to have come through the other side and BG are now my favourite

SammenForLivet2

unhappychappy16 wrote: »

this post is not about SG its about BG

Scottish Gas is the trading name of British Gas in Scotland

SammenForLivet2

IsaakNewton wrote: »

Sadly no. Having this problem too. :-(

Just seen that SSE [my previous supplier] has just taken the November direct debits, when their account was supposed to have been closed and BG took over on the 18th, so double payment as my welcome from BG :mad:

I'd really, really hate to be on their standard support, if we are getting enhanced support. What would they do - come round and chop your legs off ???

Is this not something that you need to contact SSE about, and not really British Gas's issue about another companies Direct Debit, which they have no control over collecting/requesting/stopping.