Add your feedback on energy supplier Npower

rrtt

Kbredwood wrote: »

Npower took me to court for "not allowing entry after many communications", which was utter rubbish, I have never ever refused entry to read meters. Customer service was so unhelpful. I sent meter readings online yet it kept saying they had not received any readings in last 12mths. Now I recently switched to OVO energy, I still owed £332 to Npower but I was under the impression if under £500 the new supplier took it on...the switch went smoothly, I thought until I started getting debt recovery letters from Npower asking for payment in full.....Doh!!!!! Communication with Npower is unreal, very frustrating as it cost me court costs, locksmith costs, debt collector costs, which took my bill from £400 to £998. It has taken me two years so far to try clearing it....Its disgusting how they get away with it.

Were you at least able to express/explain all that in open court and thereby clear your good name whilst shaming npower kbredwood? wouldn't help your finances of course, but at least npower would have been exposed and got the bad publicity they deserve.
As you say, communicating with them is unreal - it's like being in Kafka's novel 'The Trial', where the defendent is trying to fight the authorities whilst they refuse to tell him what he's charged with and why!

kittymalone

I switched from Npower to another energy company last November. I am having an absolute struggle to get my money back.

rrtt

Well, the latest Which survey on energy suppliers is out, and I'm sure you'll all be amazed and shocked to learn that npower is once again rock bottom of the pile with an appallingly low score of 35% overall! Well perhaps now tell us something we don't already know, Which!

http://www.which.co.uk/campaigns/broken-energy-market/2015-01-22-big-six-still-failing-energy-customers/?utm_source=whichcouk&utm_medium=email&utm_content=textlink1&utm_campaign=fixbigsix_seg1_220115

Jacobhc

I have been tasked, well taken upon myself to deal with npower, my father dealt with them over year but unfortunately passed away last year, so now trying to help my Mum get a grasp of this carry on. First is the constant change in DD! At one time they were going to change to £400/month!! The bills here are crazy, old Victorian house. I changed to April Fixed 2015 in Dec 2013, comparing right now bit of a puzzle to current rates as the standard tariff as you all know will kick in unless we switch...Now I'm at a point want Mum to dump npower!! We now over £500 in debt as they messed up the monthly payments! they changed DD to £150 back in Oct 2014 and gave us credit back, then I thought that should have been kept in account to get through winter!! The whole IT billing switch was a farce too! Did get vouchers now and again after constant complaints....I'm worried now if we do switch what a hassle it will be, considering that outstanding debt! I have to say have been impressed with app and web site, just annoyed me when they changed address to my mums name we lost all the data. They make out its a house move when that was not the case.

Update, complaining has helped and they knocking £200 off bill! I'm amazed they offering these rates for my area....Fix May 2016, Gas 3.18p Standing 9.8p Elec 11.3p Standing 29.39p. We are high user that's prob why?? Oh and I have found it easier to tweet them can you believe it! Quicker reply!! And the call back service good too in evening, you can choose any time that week...

MABLE

I wish N power could make up their mind with my bills. They bill me and then withdraw the bill. I am registered for online only but insist in sending out the bills as well.

27/01/2015 Bill Reversal 42.89
26/01/2015 Bill Reversal 42.89 74.97 CR
26/01/2015 Your bill (PDF) 42.89 32.08 CR
19/01/2015 Bill Reversal 42.89 74.97 CR
19/01/2015 Your bill (PDF) 42.89 32.08 CR
15/01/2015 Your bill (PDF) 42.89 74.97 CR
10/01/2015 Payment 15.00 117.86 CR
07/01/2015 Manual Posting 25.00 102.86 CR
02/01/2015 Manual Posting 27.27 77.86 CR
12/12/2014 Payment 30.00 50.59 CR

stoneman

I switched from EDF to Npower back in November. EDF owed me over £700 in amassed credit but I can not get it because Npower have never sent over my gas readings to FDF so there has been a "dispute over readings" lodged. I contacted Npower and they finally admitted (after 1/2 hour of insisting that they had sent the readings) that they hadn't done so.
They have already passed the Ofgem recommendation of sending readings over within 5 weeks of switching. They then said that they had sent the readings over and to allow 10 days for them to reach EDF. 2 weeks go by and I contact EDF about the readings and they say they haven't received them. Back to Npower and "oh sorry, there has been a mistake, we haven't sent them yet because there is a difference in the reading you gave us and the one you gave EDF so there now has to be review and this could take up to 40 days"!

Saverka

Npower has been the worst company I've ever worked with so if you're considering switching, I would stay away from them for the sake of saving a few pounds

I had changed my energy supplier from Npower to a small company called GreenStarEnergy. At that stage it seemed a bit risky because there wasn't much feedback about the new company but I have been very happy with them. I can't say the same about Npower.

I have been a customer of Npower for a few months, when I tried to switch, the problems came up. Both providers were convinced I had 2 electric meters and both continued charging me.

When I explained to the new provider I had only one they immediately scheduled an engineer's visit who checked it.

I had to chase Npower numerous times. They promised to phone me back but no one did. They kept sending automatic letters saying e.g. "we are pleased to inform you that your case has been resolved. The resolution is.. ONGOING". I sent a few complaints. They eventually stopped charging me for the service they weren't providing but they haven't credited my account for many months. When I phoned the last time they informed me they were waiting for the meter reading (which had been provided months before).
At the end I received my final bill and my account was credited. The whole process took about 6 months. The communication was appalling.

Last month, to my surprise I got another bill that stated I owe NPower money. I requested an explanation because I did not understand why after sending the final bill and knowing the usage they decided I needed to pay more. I've done my calculations and sent another complaint/ request for clarification.
According to my data, they owed me monies. I received no clarification. The payment was taken from my account this month.

I'm sorry for ranting but if even one person learns from my experience, I will be happy.

gdb3

I applied to switch from EDF (gas & electric) to Npower on 6 Jan 2015. The gas was switched over in about a month; but 5 months later I am still waiting for the electric to be switched over. Complain to Npower and it takes 7-10 days for them to reply. They are an appalling company!

Hammer_Time

I too are having problem with transfering to Npower Electric okay, however no luck with the Gas as I am a IGT customer they need to okay the transfer, however I phoned them and they said they hadn't received the request I phoned Npower and they said they will try again!!!

Jeffperk

When I switched to them they ignored my readings and agreed to use wildly over-estimated readings from my previous supplier, Extra Energy, so it was two months before I began to pay npower for my supplies. They then set a ridiculously high monthly charge based still on estmated readings (I've sent them FIVE sets since February!) which was changed to a low amount. Low and behold, they've just announced that my first debit payment will be HIGHER again at the beginning of May, still ignoring readings given over the telephone (!), so I shall be switching again ASAP. Customer Service as bad as this really DOES matter, even if they were the cheapest, but they're not anway. Here's hoping .....