Cold weather payment not recieved - swapped from IS to ESA IR

Jam_Buttie

I know there is a sticky at the top of the page for CWP's, but my question is quite specific.

We qualified for a CWP just over two weeks ago.

Around the same time I was on IS, but we (as a couple) was swapped to ESA Support Group (income Related)

so we still (as a couple) recioeve an "income" benefit (ESA IR)

We havent yet recieved a letter to say we have qualifed for the CWP - last year they sent a letter for each of the three qualifying weeks.

Just wondered if I should be contacting them? If so, who do I contact..?

richard9991

Jam_Buttie wrote: »

I know there is a sticky at the top of the page for CWP's, but my question is quite specific.

We qualified for a CWP just over two weeks ago.

Around the same time I was on IS, but we (as a couple) was swapped to ESA Support Group (income Related)

so we still (as a couple) recioeve an "income" benefit (ESA IR)

We havent yet recieved a letter to say we have qualifed for the CWP - last year they sent a letter for each of the three qualifying weeks.

Just wondered if I should be contacting them? If so, who do I contact..?

you contact the number on the letter that you got awarding you esa are you sure its not gone in your account because i got the letter 4 days after it went in

Jam_Buttie

Ity hasn't gone in to the account that the ESA goes into.

Income Support used to go into a different account with Carers allowance and it hasn't gone in their either.

DLA and ESA go into one account. CA goes into another account as the CA money covers ther monthly direct debits.

Own_My_Own

It can take up to 14 working days for payments to be made. That's nearer 3 weeks than 2.
Are you still inside the 14 working days ?

Jam_Buttie

I cant remember the actual date we qualified here, but I know people in the same town have had letters and/or money already.

Own_My_Own

Jam_Buttie wrote: »

I cant remember the actual date we qualified here, but I know people in the same town have had letters and/or money already.

According to the web page you need to contact your JSA office if you have not received your payment.

Here is a link to the Cold Weather Payment page.
Put in your postcode and on the second page there is a link for your local office.

http://pensions-service.direct.gov.uk/en/cold-weather-payment/home.asp

HTH OMO

Jam_Buttie

Yeah thats where I found out we had qualified.

Its an 0845 number to contact the local JCP.

missapril75

Can't think of the right expression but some sort of scan probably happened in the changeover and it appeared no qualifying benefit was in payment.

Jam_Buttie

missapril75 wrote: »

Can't think of the right expression but some sort of scan probably happened in the changeover and it appeared no qualifying benefit was in payment.

Tis what I thought.