enery switch costing me money

robbiej113

hi,has anybody else had this happen
4 weeks ago i changed my energy company from npower to brittisg gas,now i am on pre payment meters ,by choice after astromical bills 2 years ago,the whole point of pre pay is just that,so you dont get a bill. the transfer switch over was on december 14th i received new card and key from british gas,and all was wel.until i received a final bill from npower,the amount is only £17.00 but its the principle thats wrong,why should i pay them when im on a pre payment scheme,i phoned them today but their system was down so couldnt give me any answer,just be interested to know if any body else has had a simular story

amcg100

This is normal. Prepayment is not purchasing fuel, it is making a payment on account. When you transfer the account is closed and a final bill is prepared by adding up all your payments against your usage. The new key system keeps errors to a minimum, but I have known in the past that customers get huge bills on their prepayment meter because the price of electricity has not been adjusted on their meter following a price increase.

nPower

Hi robbiej113,

This final bill may be due to standing charges or a small amount of debt.

If you'd like me to check it over then please send me your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL]

Many thanks,

Adam