British blooming Gas!

building_with_lego

tesuhoha wrote: »

Do you think that the British Gas plumber that serviced the boiler four months previous could have missed a fault that was immediately dangerous? The boiler could have been perfectly safe on that day. If not can you think of any fault that could have developed within four months to make it ID? We have a four month window from servicing to here. If you get your car MOTed it is not guaranteed to be roadworthy and in working order for the next 12 months; the test is a snapshot. It could well be that your tyres are passed on the MOT but four months later you are stopped by the police and are failed on your tread.
Without more info from the OP I won't speculate as to the potential problems with the boiler.

Secondly the first engineer who inspected the boiler found no fault. The engineer trained to do the Smart Metering is trained in visual inspection of the boiler, but not qualified to *work* (service/ repair) on the boiler. He would be looking for obvious problems but would not have investigated the workings of the boiler. Is it possible he missed an immediately dangerous problem with the boiler? Quite possible with a visual inspection.

If the answer is yes to both of these, there is a problem with British Gas engineers.

This leaves me thinking British Gas salesmen are under pressure to sell. ALL salesmen are under pressure to sell, surely? They will have targets to meet, but it's about giving the right advice to that particular customer. Is it possible this is what motivated the capping off of the boiler? As I said this would not have been BG but the utility company. After they freed the stuck valve they would have tested the appliances and gas pipework, visually inspecting and putting into operation all of the gas appliances. If at any time the utility company engineer suspects a problem they have a duty of care, under the Gas Safety Regulations, to act on any of their findings. As you have worked for British Gas I would be interested to know your thoughts.

My thoughts
We need the info from the OP to really get to the bottom of it though.

tesuhoha

building_with_lego wrote: »

My thoughts
We need the info from the OP to really get to the bottom of it though.

[FONT=&quot]We have a four month window from servicing to here. If you get your car MOTed it is not guaranteed to be roadworthy and in working order for the next 12 months; the test is a snapshot. It could well be that your tyres are passed on the MOT but four months later you are stopped by the police and are failed on your tread.
Without more info from the OP I won't speculate as to the potential problems with the boiler.

[/FONT]If this is a British Gas service of a boiler, from what you are saying, after 4 months boilers could all be ID and potential killers. Using your analogy of the tyres and the MOT, if the mechanic sees half a millimetre of tread left on a tyre it is his duty to inform the car owner of this. If a British Gas engineer sees a flue pipe is almost corroded through but still working it is his duty at that time to condemn the boiler, not leave it for 8 months until its next inspection.

[FONT=&quot]The engineer trained to do the Smart Metering is trained in visual inspection of the boiler, but not qualified to *work* (service/ repair) on the boiler. He would be looking for obvious problems but would not have investigated the workings of the boiler. [/FONT][FONT=&quot]Is it possible he missed an immediately dangerous problem with the boiler? Quite possible with a visual inspection.

[/FONT][FONT=&quot]I take your point about a visual inspection but then are you saying that an unqualified person is giving a visual inspection? What is the purpose of this visual inspection bearing in mind the person is unqualified and working for British Gas?[/FONT]

[FONT=&quot]This leaves me thinking British Gas salesmen are under pressure to sell. ALL salesmen are under pressure to sell, surely? They will have targets to meet, but it's about giving the right advice to that particular customer.

[/FONT][FONT=&quot]As far as I am aware this customer did not ask for a salesman to call.

[/FONT][FONT=&quot]Is it possible this is what motivated the capping off of the boiler? As I said this would not have been BG but the utility company. After they freed the stuck valve they would have tested the appliances and gas pipework, visually inspecting and putting into operation all of the gas appliances. If at any time the utility company engineer suspects a problem they have a duty of care, under the Gas Safety Regulations, to act on any of their findings. As you have worked for British Gas I would be interested to know your thoughts.

[/FONT][FONT=&quot]Are you saying that you think the utility company came out to service the ECV (emergency control valve) and that they then took the boiler case off to inspect the boiler and then condemned it. I think not.
[/FONT]

steveharvey2001

https://www.youtube.com/watch?v=zyeMFSzPgGc

MadmadamMym

Sorry we have been staying with family untill the mess can be sorted out.
My husband has had a plumber out to look at it and he has checked it over and can find nothing wrong with it and has suggested we call british gas back out to reinstate the boiler.

If i remember rightly there was supposed to be something wrong with a pump? but the plumber we called out said the pump the engineer was talking about could be replaced.

My hubby is calling british gas back out on monday and is putting in a formal complaint.

But for the time being me and the children are at the inlaws

1886

In short, OP is moaning because they arrived ON TIME and that they switched the gas off because it was DANGEROUS..

Maybe they should have left it switched on so your house was blown into a million pieces

mgdavid

1886 wrote: »

in short, op is moaning because they arrived on time and that they switched the gas off because it was dangerous..

Maybe they should have left it switched on so your house was blown into a million pieces

*** troll alert ***

stamina9008

Join Électricite de France, cant trust our gas anymore.

building_with_lego

MadmadamMym wrote: »

Sorry we have been staying with family untill the mess can be sorted out.
My husband has had a plumber out to look at it and he has checked it over and can find nothing wrong with it and has suggested we call british gas back out to reinstate the boiler.

If i remember rightly there was supposed to be something wrong with a pump? but the plumber we called out said the pump the engineer was talking about could be replaced.

My hubby is calling british gas back out on monday and is putting in a formal complaint.

But for the time being me and the children are at the inlaws

Can't think of any way the pump would cause the boiler to be ID. Ask for a senior engineer to come back to reinstate it, if they tell you you can't have one ask for the SM (Service Manager) for your area.

tesuhoha

MadmadamMym wrote: »

Sorry we have been staying with family untill the mess can be sorted out.
My husband has had a plumber out to look at it and he has checked it over and can find nothing wrong with it and has suggested we call british gas back out to reinstate the boiler.

If i remember rightly there was supposed to be something wrong with a pump? but the plumber we called out said the pump the engineer was talking about could be replaced.

My hubby is calling british gas back out on monday and is putting in a formal complaint.

But for the time being me and the children are at the inlaws

So have they agreed to reinstate the boiler?