can answer call on galaxy ace?

papoosue

I can't answer calls on my Ace. Twice recently my phone has rung and I've had no way of answering the call - no green/red icon flashing, just whatever was on the screen at the time. Also no record of call - if there is such a thing - so I don't even know who to call back.

Anyone any ideas?

Thanks

Stooby2

Have you tried switching it off, battery out for a couple of minutes, the switch it on?

If not then a factory reset might work.

Beyond that I'd look on this forum http://androidforums.com/samsung-galaxy-ace/

and maybe ask there as they're pretty knowledgeable about all thing android.

-TangleFoot-

Assuming it's not something silly like the proximity sensor, have you tried booting into safe mode? Could be an app mucking things up.

papoosue

Stooby2 wrote: »

Have you tried switching it off, battery out for a couple of minutes, the switch it on?

If not then a factory reset might work.

Beyond that I'd look on this forum http://androidforums.com/samsung-galaxy-ace/

and maybe ask there as they're pretty knowledgeable about all thing android.

Thanks, I have done that

papoosue

-TangleFoot- wrote: »

Assuming it's not something silly like the proximity sensor, have you tried booting into safe mode? Could be an app mucking things up.

Hmm, that sounds interesting, but I have no idea what booting into safe mode means. Could you explain? Thank you for your help.

-TangleFoot-

papoosue wrote: »

Could you explain?

Follow the links.

papoosue

-TangleFoot- wrote: »

Follow the links.

Thanks. I did try that, but to be quite frank, I didn't understand the content. I get rebooting in safe mode, but how do you know which apps are causing the problem? Can't you just delete them from your phone?

-TangleFoot-

You can, but the object of the exercise here is to determine whether an app is in fact the culprit as opposed to... something else.

papoosue

-TangleFoot- wrote: »

You can, but the object of the exercise here is to determine whether an app is in fact the culprit as opposed to... something else.

I realise that...but, I don't understand HOW safe mode contributes to this...does it flag up suspicious apps?

I'm not generally thick, just when it comes to this sort of thing!

-TangleFoot-

papoosue wrote: »

...does it flag up suspicious apps?

Nothing so miraculous - it just disables them for the duration.

papoosue

-TangleFoot- wrote: »

Nothing so miraculous - it just disables them for the duration.

Ahhhh, now I see, thank you.

And now my phone is working again...haven't tried anything you suggested - it just works again. I have no idea why.

If it happens again I will definitely try the safe mode approach.

Thanks for all your help, it's much appreciated.:)