Littlewoods/Index PPI Claim Problems

dunstonh

Thanks for all the comments but instead of everyone telling me where I have gone wrong how about helping me to put things right, or at least where I go from here?!?

We dont know what your complaint is. We would need to know what you are complaining about to help.

[Deleted User]

trbl wrote: »

The PPI was sold by Littlewoods Index Catalogue not a bank.

This is irrelevant. If your PPI was mis-sold, the complaint procedure is exactly the same.

trbl wrote: »

how can they say this in their final letter if they cannot provide any proof of this i.e. any of the supporting documentation. Surely they are just providing a standard reply without any evidence?

As the complainant it was you who had to provide evidence. In law, "He who asserts must prove".

trbl wrote: »

They also said although I had limited means to cover any payments if I were ill they feel it was adequate and as such would not uphold, again how do they know with no evidence?

They can only know this from information provided by you.

[Deleted User]

trbl wrote: »

Thanks for all the comments but instead of everyone telling me where I have gone wrong how about helping me to put things right,

As I said further back the thread;

Moneyineptitude wrote: »

All you have to do is send the Ombudsman the complaint you originally sent to the lender explaining why you feel that their decision not to uphold your complaint is not correct. You don't need SAR information or scans of any documents. It's not for you to review the PPI mis-selling investigation, that's the Ombudsman's role.

If, as you imply, you had/have a pre-existing medical condition which voided the insurance then this is a strong complaint reason which Littlewoods should have already upheld.

trbl

Thanks -taff

[Deleted User]

trbl wrote: »

Thanks -taff

If you complain to FOS about the contents of your post complaint SAR, you will fail.

Concentrate on the complaint you originally made and, if it is both valid and verifiable, FOS will overturn your lender's decision.

Do realise that your referral will be with FOS for many months.

-taff

I only repeated what moneyineptitude had already posted

Sandybb

Hi hope you can help as I am new to all this. I have had a index extra catalogue some years ago. Who do I write to to claim the PPI back as index no longer exists and what form would I use? Xx

trbl

Just Google Shop Direct Group and you should find their details.