Please help.Photos from gallery on samsung mobile gone.

katGALL

:sad::sad::sad::sad::sad:Hi.please help,Was trying to transfer photos from samsung galaxy ace to pc via usb to save my photos.1ST time ive done this with a mobile.Nothing was happening so i pressed import pics using windows media which is what i used to do with my camera.Some old pics which i didnt even know were still on mobile as i thought i deleted them got transfered (ebay pics of stuff to sell). I dissconnected usb ,checked mobile to find my gallery completely empty except for a few downloaded pis and 2 instragran pics. Rest have dissappeared.There were hundreds of beautiful pics of my kids and was trying to save them to keep them safe and then this happens.Am totally gutted and cried for hours last nite and couldn't sleep. Can anyone tell me what they think happened or how to restore them somehow,please.:sad:

Ximian

Sounds like the pics might have been transferred to your PC and are no longer on your phone. Try a search on your computer for *.jpg you'll probably get a large list of files but have a look through them and see if any of them are from your phone. Are you using Windows 7?
Do the steps described on the following page look familiar?
http://www.7tutorials.com/importing-pictures-camera-or-mobile-device-windows-7

katGALL

yes some pics got transfered this way about a hundred or so ones i didnt need, maybe theses were on memory card?? The other pics were not transferred(stored in gallery) ,usb was connnected only a few minutes and it would have taken some time for hundreds of pics to transfer and i would have seen it happening .the pics that were transfered were not in the gallery on my mobile.thanks

Ximian

Can you try this: plug your phone into your computer via USB and then don't select any of the pop up options. Open explorer and then see if the phone is connected, Windows might list the phone name/model as a device and you might have another device listed as external storage. See if you can browse through the device/s listed. If you can, the photos might be in one of the folders on the device.

Were you running out of memory on the phone?
Do you know how large the memory is on the phone (microSD), and was that memory full?

katGALL

yes i think it was becoming full as the last few pics i took with mobile were not stored in gallery or elsewhere

Ximian

Have you switched the phone off and on? Sometimes a reboot will help restore missing photos from the gallery.

katGALL

tried all that.also went to 3 store and they said sd card is empty.photos are not on mobile or on pc so are deleted.can i restore them?

JJ_Egan

Try Recuva if its an external sd card or it may work if phone connected to the PC .

If phone is Android the Undelete or Hexamob from the market may work .

jje

debitcardmayhem

Photorec and testdisk "may" help http://www.cgsecurity.org/wiki/PhotoRec