NPower pulling a fast one?

giraffe69

I moved into a property and NPower were supplying it with both gas and electricity.
It took 5 or 6 weeks to effect a move to a new company during which time I had no choice but to have them as a supplier. I was on their standard tariff. The switch has now been done and the gas bill shows that after about 4 weeks the cost of the tariff changed. What they have done is to charge the first units at a more expensive rate and then from the start of the new rate start charging the (even) higher rate again. Is this a legitimate thing to do? Opinions welcome.

t0rt0ise

Standard tariff is a variable tariff which means that they can put the price up whenever they wish.

giraffe69

Standard tariff is a variable tariff which means that they can put the price up whenever they wish.

I understand that. What I am less certain about is whether they can seek to reset the clock when they put prices up so they can charge the most expensive units twice in a short period.

Wywth

giraffe69 wrote: »

I understand that. What I am less certain about is whether they can seek to reset the clock when they put prices up so they can charge the most expensive units twice in a short period.

No, not unless the change in prices also included a change in the quantity of tier 1 units charged for. Even then, any such change would be applied on a pro-rata basis.

zerog

In November nPower charges something like the first 872 kWh as Tier 1, or something like that. Also, they calculate it per day anyway. The prices went up on 25 or 26 Nov I think, which means the first 120 or so kWh would be Tier 1 after the prices went up.