wana get money from casino (what you think?) 30 April 2007 at 1:12PM edited 30 November -1 at 1:00AM in Praise, Vent & Warnings 4 replies 662 views

lawtz04

Hi all

I recently got a cd through from a an online casino which stated that i could have a free £500 to play with with an hour limit and i could keep the winnings if their was any.

good promo it seems. there was nothing on the packaging or the letter with it to suggest this money would go anywhere but to me.

it turns out the "winnings" you "get to keep" actually goes into your casino account as bonus money so you have to wager it loads before its yours.

There was a small mention of this in some of the terms and cons but I think theres a case for saying that they failed to advertise in what form you would get to keeping winnings. Very misleading and unfair.

Im considering putting in a claim against them as I "won" £200 and cant get it. What do people think? Even if I lost its only like £30 through moneyclaim. If they gave in or lost would this open the way for other similar pee'd off people and maybe even make casino's stop tricking people!?

Nile

Hello lawtz04

I'll move your thread to 'The (Consumer) Vent' board.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"][email protected][/EMAIL].

Nile

Searcher

lawtz04 wrote: »

There was a small mention of this in some of the terms and cons

To be honest I think that quote answers your question.
I'm no legal expert but I would assume that an online casino would cover all it's bases with any offers and at least they credit your account with your "winnings" so theoretically you have the chance of making some real cash

Becles

Hubby got the same CD. He read it as the winnings from the £500 went into a casino account. To withdraw it, he had to deposit £20 of his own money, then he could withdraw the £20 and his winnings back to his card.

He did that, but now he has discovered he has to play £1000 worth of bets with the £20 plus winnings before he can withdraw.

He was quite cheesed off as this is not made clear in the T&C's and wondered how other people interpreted the deal.

lawtz04

im with you. Ive emailed their complaints department but no reply yet.