A bit confuse on FD banking fee

mmmmh

Hi Everyone,

Many appreciate your experts' advice in this forum and I get a bit confuse on First Direct banking fee T&C.

Last week I received a letter saying £10 fee incurred for my 1st account charge for period 14Dec 2012 to 13 Jan 2013. But in fact, I transferred £1600 into said account from external account on 2nd Jan 2013. It should meet the criteria of

...pay into your account* (other than by internal transfer from another first direct account) a minimum of £1,500 ....

Ref: www. firstdirect. com/1/2/rates-and-charges/charges

So, I wrote to FD and received following response from FD who claims "Banking Fee our customers may either credit their 1st account with GBP1,500 per calendar month"

Its definition of 'month' contradicts with the one in its original letter. Which one is correct? What could be do then?

Thanks in advance.

grumbler

I don't know the answer, but for the future can't you just open a saving account and put a tenner into it to avoid the charge?

apt

It's a calendar month. Ring them up and say you were confused and ask for the fee to be rescinded on this occasion. Save the problem in future by opening a FD savings account other than the regular saver and putting £1 in it.

dalesrider

As the above 2 posts.

But why not ring up and ask for a explaination. Odds on if its the 1st time you will get it waived.

Then open a savings account.

mmmmh

Thanks for your response.

In fact I had an ordinary saving account on 11th Jan 2013, but they insist it credited in the calander month of Dec 2012.

The definition of 'month' looks ambiguous within FD

starM

I really dont understand why OP occured £10 charge. I thought as long as £1500 is paid anytime betweem 1st to end of the month their will be no charge?

Or do they do it from the day the account was opened til end of 30 days?

Regards
MS