MSE News: Lloyds and Halifax to refund charges after money transfer glitch

opinions4u

tifo wrote: »

With Lloyds TSB current account and RBS Royalties Gold account. Faster payments does not work and they each blame the other bank.

Recently ?

home_alone

My daughter send money by faster payments from nat west into my lloyds account, it left her account on 21 Jan and has not been received as yet. 2 calls to lloyds left me stunned they started off by blaming nat west until I asked them are you blaming nat west they then said no its our fault as lloyds closed down their faster payments on monday 21 jan and expected any cash transfers to go BACs within a day or 2, that has not happened. Their advice is get nat west to claw the money back and then resend it which nat west have told my daughter not to do. Banks I hate them


After a 3rd attempt to get nat west to trace the money they finally found it sitting there in nat west but not in my daughters account it had been returned but typical nat west they were the last to discover it. Sorry lloyds for calling you all the things under the sun but you did start the ball rolling by stopping your FP and saying nothing.

tifo

home_alone wrote: »

lloyds account ...........natwest

my accounts are with the same banks !!!