What does talk talk mean by new landline

burtons

I have three internet at the momment and i'm sick to death of not being able to connect so i thought i would join talk talk for the phone and broadband. I then checked on talk talk website and they are saying that i need a new landline, so as i already have a phone line installed i contacted talk talk through live chat to say that i have a phone line already installed but it hasn't been used for about 4 years but they still telling me that i will need a new landline, so i took it that i would be having a new master socket and a line from the pole outside, but when the bt engineer turned up he said i didn't pay for a new line. So would know what talk talk means when they say you need a new landline as i have tried asking them but they don't seem to understand me.

macman

Your line was disconnected, so you needed a reconnection. BT OR charge the same price for a reconnection as a new line provision.
When BT attend to provision a new line, they will reconnect the existing line and master socket if technically possible.
So TT would have charged you the same for either service.