Am I being unreasonable?

rustyboy21

vyle wrote: »

Considering how much amazon is worth and how much tax they DON'T pay (consider that this shoe seller likely pays full tax, while Amazon is keeping millions and millions of free money) so they can afford a free pair of shoes and more. Most companies can't just keep absorbing that kind of loss.

You got in just before I did.

OP, the shoes are comfy, they have offered a decent deal I would go with what they offered. Demanding a refund will wind you up with all the loopholes and arguments, have an easier life and go for the repir/50% refund.

arcon5

The only range of opinions is how long you'd expect them to last and what proportion refund is fair. Fact is they can offer the least costly remedy to them so they don't even have to offer a refund if its cheaper for them to just reheal them

techno12

vyle wrote: »

Considering how much amazon is worth and how much tax they DON'T pay (consider that this shoe seller likely pays full tax, while Amazon is keeping millions and millions of free money) so they can afford a free pair of shoes and more. Most companies can't just keep absorbing that kind of loss.

I wondered how long it would be before the 'tax issue' popped up.

Amazon are obviously still making money, despite this super level of customer service. Tax is only paid on profits.

vyle

techno12 wrote: »

I wondered how long it would be before the 'tax issue' popped up.

Amazon are obviously still making money, despite this super level of customer service. Tax is only paid on profits.

True, but they're still huge and with their size, they can lean on suppliers for better deals and start dictating their own terms and can, like I said before, absorb losses like that without too much fuss which is something a smaller retailer wouldn't be able to do.

A company with the buying power of amazon (who let's not forget bought 100% of the stock of the Panasonic TY-WL20U dongle intended for europe) may only pay £5 for a £30 pair of shoes. A small company may have to pay £25 for the same item.

If amazon has to give a replacement, they've only lost £5. The chances are they've aready made that back by the time it's gone through their system. Hell, even by sending out a second pair of shoes, they're still £20 better off.

For a small company, they'll have lost £20 for something they only made £5 on in the first place, meaning they now have to sell four more pairs of shoes to make up for it.

While the figures aren't exact (I'm not privy to amazon's buying powers, but a multinational of amazon's scale is going to be able to draw the smallest costs from any supplier it looks at) but the fact remains that saying "If amazon can do it, anyone can" is frankly ridiculous. Amazon can afford to do it because it's amazon... it's that simple.