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Help Pls - Daughter has done something to laptop!

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Winjackie
Winjackie Posts: 1,726 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
in Techie Stuff
I really hope someone can help. My younger daughter has done something to the new laptop and now the background is white on all screens and you have to hover over the screen to see any writing? I wasn't here so am unsure exactly how she has done this and she cannot tell us (she is non-verbal autistic), does anyone have any ideas. The laptop is a compaq CQ58.

TIA :)
If at first you don't succeed ........ ;) Alternative autism therapies should be free!!

Comments

  • jaydeeuk1
    jaydeeuk1 Posts: 7,714 Forumite
    Debt-free and Proud!
    Sounds like it could be some sort of accessibility mode.

    Windows 7 or windows 8?
  • Winjackie
    Winjackie Posts: 1,726 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    jaydeeuk1 wrote: »
    Sounds like it could be some sort of accessibility mode.

    Windows 7 or windows 8?

    It's Windows 8 :)
    If at first you don't succeed ........ ;) Alternative autism therapies should be free!!
  • zartub
    zartub Posts: 194 Forumite
    edited 22 January 2013 at 12:13AM
    Maybe a silly question but have you tried system restore ?

    that should put it back how it was if you havent tried it already.

    http://www.vikitech.com/11302/system-restore-windows-8
  • Winjackie
    Winjackie Posts: 1,726 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    zartub wrote: »
    Maybe a silly question but have you tried system restore ?

    that should put it back how it was if you havent tried it already.

    http://www.vikitech.com/11302/system-restore-windows-8

    I have done a system restore but it has made no difference to the screen :(
    If at first you don't succeed ........ ;) Alternative autism therapies should be free!!
  • grumpycrab
    grumpycrab Posts: 5,026 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    Sounds like a knackered screen. The lid hasn't been forced back has it?
    Got a spare monitor? Try it in the VGA port. Or connect to TV via HDMI.
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • Winjackie
    Winjackie Posts: 1,726 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    grumpycrab wrote: »
    Sounds like a knackered screen. The lid hasn't been forced back has it?
    Got a spare monitor? Try it in the VGA port. Or connect to TV via HDMI.

    I don't think there's anything wrong with the screen itself as my screensaver is a fully coloured picture and that displays fine. It's just when you try to go onto any other screens ie desktop, control panel, etc that you get the white screen. I'm pretty sure she must have pressed a button somewhere but may be wrong :o
    If at first you don't succeed ........ ;) Alternative autism therapies should be free!!
  • SarahCarer
    SarahCarer Posts: 126 Forumite
    Tried running your antivirus software? I had a load of glitchy stuff and turns out it was a virus.
  • misiek404
    misiek404 Posts: 124 Forumite
    Eighth Anniversary 100 Posts Combo Breaker
    this should work
    Go to your start page, then click on desktop. Once you get to your desktop, RIGHT CLICK on the screen. A small box will open to the right of the pointer. Click on PERSONALIZE. Then click on the WINDOWS theme under the 3 default windows themes. You will click on the one with the flower on it.
  • Winjackie
    Winjackie Posts: 1,726 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    misiek404 wrote: »
    this should work

    Thank you, :A!! :T
    If at first you don't succeed ........ ;) Alternative autism therapies should be free!!
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