Homecall/Pipex Cold Call Sales CON

in Phones & TV
1 reply 820 views
My Mother-in-law was contacted by Pipex/Homecall, by a cold call sales person in February. She agreed to go with them and understood she would be getting a international rate of 17p/min to one destination in particular, however, when the first Invoice arrived it was 32p/min.
She called to cancel saying she had been misled.
She has received a closing Invoice with a £30 cancellation fee (line rental part).

I'm not too sure where she stands. Since following making the agreement on the phone, she never received anything in writing about the agreement or the call charges. Basically everything is down to what was said on the phone.

So. Is it possible that the phone calls have been recorded?

If she is not getting what she was sold, does she have the right to cancel with out charge?

Thanks in advance.:j


  • HeinzHeinz Forumite
    11.2K Posts
    Part of the Furniture Combo Breaker Car Insurance Carver!
    The cheapest rates for all international destinations are always available on the MSE International CallChecker
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
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