Natwest- unable to make a decision

Allthenamesaretaken

Hi,

I'm new to the forum and was hoping somebody could shed any light on what's happened.

I applied for a natwest credit card earlier this evening (0% for 13 months and 1% balance transfer fee).

I nearly got to the end of the application, and all seemed to be going fine. They said they could offer me a limit of £5200 (way more than I need, and way more than the advertised limit of £1500). BUT I got to the last page and clicked on the terms and conditions which opened in a new window. At that point an error messaged appeared and I was told to exit the application and start again...which I did.

This time they offered me a limit of (£4800...still way more than I need but lower than before?). I got to the end of the application and it sai they were unable to make an instant decision and would get back to me.

So I guess I'm wondering:
- why couldn't they make an instant decision? Is it because it was 6pm on a Sunday or because I'd just made another 'application' (the first one I had to close down)?
- is it likely I'll be rejected...?
- would that first 'application' impact my credit rating? Is that why the credit limit changed? If so, is there anything I can do as I don't think it was my error?

I bank with natwest and recently paid off a substaintial loan I had with them (15k) three years early. Not sure if either make a difference.

I'd really appreciate any thoughts, at the moment I'm freaking out as I think I've messed up my credit rating with what looks like two applications and that I'll be rejected.

Thanks x

grumbler

Start with reading the MSE article: Credit Ratings

Most likely the credit search record resulted from the first application affected the second one.

stclair

I appreciate your concerns however in situations such as this it may always be worth contacting the lender to see if the first application went through before proceeding with another application.

I best way forward would be to contact them it could one out of hundred & one reasons why they was not able to give you an immediate decision.

http://www.natwest.com/personal/credit-cards/g3/phone-numbers.ashx

In the event the first application was processed you could ask for one of the credit searches to be removed due to the technical issue you experienced.