Switching utilities with account in credit

JellyBox

Hi all,

Apologies if this is covered elsewhere, had a look, couldn't see anything, but I could have easily missed it! Just wondering what happens if you switch gas and electric while your account is in credit? I appreciate some of this will be used to pay the final bill, but I know for a fact there will be some left as our electric is constantly in credit (and revised down every few months as a result). Do we get this back? If so, is it easy to get it back or will I have to fight for it?

Any help appreciated! Ta!

Willing2Learn

Hi,

I switched gas & electric suppliers in October 2012 whilst both accounts were in credit. Once I submitted the final meter readings, the closing statements were issued about 5 days later and I received the credit from both accounts direct into my bank within about another 10 days.

I then contacted my new supplier and requested they take extra for just one direct debit payment so that the credit was effectively transferred to the new supplier and I can stay ahead of the winter costs.

amcg100

As already said, you should receive a refund after your supply is transferred, but there is one thing to watch out for. Sometimes your old supplier will dispute the meter readings, and this will mean they swallow up your credit.

JellyBox

Thank you so much, that's what I was hoping would happen, shall get on with my switch when I can next phone!