nPower Meter Problem

lemon26

Hi again all, thank you for your replies. Amcg, the meter was read, I let the guy into the house and checked everything he had written on his sheet was correct - it was. However, nPower say that they cannot put the meter reading onto my account as their system says I have a prepayment meter. I am completely flummoxed as we seem to be going around in circles - they send someone to check / read the meter however they are unable to place the reading onto my account.

The meter key was taken by Scottish Hydro when they removed the prepyament meter and fitted, accidentally, the THTC direct debit meters - they came back a week later and replaced them with the single Eco 7 meter as I had requested of nPower initially.

I had contacted teh EO in December after their first deadline expired, I think now my only option is to go to someone like Watchdog and name and shame! I thought they'd be more than happy to have someone who wants to pay their bill!!! It just shows the comtempt with which they view their customers. :mad:

chanz4

MK55 wrote: »

The supplier can initiate the request for a D149/150, once a meter exchange has taken place and hasn't been updated after 28 days. It doesn't have to come form the distributor, solely.
Complain to the EO.

what if the mops didnt record the exchange, you still have togo through the process

chanz4

You can use their bank details that are on the back of bills, also shows you are willing.

lemon26

Hi Chanz, they have advised me not to do that as there's no guarantee that the money will end up showing against my account - something to do with it still showing as prepayment they say!

chanz4

someones telling you porkies, it will if you use your account number.

amcg100

Are you able to check that your account number is the same on your new bill as your old one ? If this is the case , then I can see no problem like chanz says.
I think you should try to switch. If your switch is successful, this will give you a fresh start with a new company who may provide better service in sorting this out. If your meter is registered as prepayment, then the switch will have to be like for like, so your new supplier would take you on as a prepayment customer. The reason I am suggesting this is that you will hopefully get better service from your new supplier to sort all this out. It also means that you can separate your day to day electricity account from these idiots that you may wish to sue.

If your switch is not successful ( because nPower objects ) you will be left with serious ammunition for a court case. The fact that they have already defied the ombudsman is outrageous.

Although nPower will probably blame Hydro, that is a matter between them and Hydro. nPower are ultimately responsible for your account, and it is them that are culpable in their relationship with you.

I would say there is definitely negligence here and ( if you can be bothered - sigh ) you would win at the small claims court and hopefully get a few quid compensation.

Best of luck -

chanz4

When accounts get setup the account should stay the same no matter what metering takes place on it.

chanz4

amcg100 wrote: »

Are you able to check that your account number is the same on your new bill as your old one ? If this is the case , then I can see no problem like chanz says.
I think you should try to switch. If your switch is successful, this will give you a fresh start with a new company who may provide better service in sorting this out. If your meter is registered as prepayment, then the switch will have to be like for like, so your new supplier would take you on as a prepayment customer. The reason I am suggesting this is that you will hopefully get better service from your new supplier to sort all this out. It also means that you can separate your day to day electricity account from these idiots that you may wish to sue.

If your switch is not successful ( because nPower objects ) you will be left with serious ammunition for a court case. The fact that they have already defied the ombudsman is outrageous.

Although nPower will probably blame Hydro, that is a matter between them and Hydro. nPower are ultimately responsible for your account, and it is them that are culpable in their relationship with you.

I would say there is definitely negligence here and ( if you can be bothered - sigh ) you would win at the small claims court and hopefully get a few quid compensation.

Best of luck -

I would not switch until you have resolved it, otherwise you will have to start again with the process. Sort it and then move, I dont think they have denied a regulator but are still awaiting third partys to update their databases eg ecoes which they dont have full control over.

Inregards to taken them to court, a court would rule that a national database is not in the control of the supplier. It would be like me working for asda but telling tesco to change their shelfs around. You will get compo, or backbilling for your supplier so dont think thats a doubt.

amcg100

I disagree chanz, the longer nPower procrastinate solving the problem, the longer that they can get away with charging whatever they want. This customer is entitled to shop around, and is being denied that right by nPower.
If nPower have problems with Hydro, it is up to them to resolve it. This customer has only one legal contractual relationship and that is with nPower. ( in addition to statutory obligations ). It is therefore up to nPower to sort this out and compensate the customer fot any distress. If nPower subsequently to sue Hydro if they feel that is appropriate.

In the meantime, an application to switch will do this customer no harm.

Apply to switch lemon, you might like to look in Which magazine, or some other review of customer service statistics. Your needs right now are for good service - so that's what I would look for.

Bon Chance -

davehsug

If he switches before it's resolved, he'll just end up with the same mess, but with a new supplier. All of the metering details to the new supplier would come from npower. Has an official complaint been raised? That ought to speed things up.....in theory!