pop ups

daz378

i have an 8gb windows 7 toshiba satelite , i am getting frequent pop ups , CONGRATULATIONS YOU MAY HAVE WON AN IPHONE , on xp you could remove from taskbar ... but not in windows 7 , im running avg antivirus and zonealarm , how do i remove them when flashing? very annoying ....... ta very muchly

closed

what do you mean remove from taskbar? post a screenshot

uninstall all your browser toolbars

run ccleaner, scan with malwarebytes

replace avg and zonealarm with avast free and windows firewall if you want a speedy machine

waddler_8

Should it not be resolved after following all closed's advice above, run AdwCleaner.

http://www.bleepingcomputer.com/download/adwcleaner/

Should it still not be resolved after that, post a DDS log.

Download DDS from the link below and save it to your desktop:

Link

After you've downloaded it and saved it to your desktop:

• Double click DDS to run it.
• When it's finished, DDS will open two logs:

1. DDS.txt
2. Attach.txt

Save both reports to your desktop.

Copy & paste the contents of just DDS.txt for now and post it here (you may need to split the log over separate posts)

daz378

tried to post screen shot not going through to paint, if you press prtsc that should copy to paint , yet its not doing, thanks for info, i downloaded a program think it was calibre , but also downloaded something called relevant knowledge could this be doing it?

closed

uninstall the latter.

waddler_8

Mbam has detected Relevant Knowledge as a PUP/Adware before.

debitcardmayhem

closed wrote: »

uninstall the latter.

[STRIKE]Why ? the point is where did the OP get it from and what did they click on, I have used calibre since I bought my sony prs and have never had any of these symptoms. The point really is where did they get whatever they got from and what did they click on when installing. Uninstalling calibre will not get rid of the crap they have clicked on, not really good advice per se.[/STRIKE] Yes get gid of relevant knowledge see below:o

Edited: Whoops - sorry closed cat has got his tail in the way again , Missed the bit about "relevant knowledge" many thanks to waddler for pointing out my error

waddler_8

The latter would be "relevant knowledge" wouldn't it?

debitcardmayhem

waddler_8 wrote: »

The latter would be "relevant knowledge" wouldn't it?

Just ignore me my cat is in the way of the screen again and I cannot read the side of the screen , whoops

daz378

im only guessing at calibre, also downloaded insider ......anyway will download ad ware and uninstall relevant knowledge .... just annoys me with xp when a pop came up it would show on bottom taskbar and you you could right click it and close it thanks

daz378

adware cleaned it babylon got me