URGENT please help

jono37

I have recently tried to swap my gas supply from 'EDF' to

'EQUIGAS', but I have had a debt that I have been paying through

my card meter. I received a letter from 'edf' that I cannot

switch as I still owe a debt, I telephoned them and was told that

my meter had not been activated to take any debt off, so to my

dismay I have not been paying it at all for 12 months, I am

disabled and cannot see the face of my meter, so each week when I

put money on the card I place it in the meter and wait for the

'beep' and press the button assuming that some money is being

taken for the debt, which is £168. They offered to knock £40 from

the debt, but that still leaves me with money owing that I

assumed was being taken off, can anyone advise me as to what to

do??

espresso

It is clear that you cannot switch until you have paid off your debt. They have offered to knock £40 off the outstanding debt, so pay what you owe and get the meters changed to pre-payment meters when you switch, as a meter that you cannot see, is no use to you!

Ken68

Nearly 25% orf, is a good deal, Jono, take it while you can.
The question is WHY have they given you this discount.