£ months for a British Gas decision

ascint

I was informed 3 months ago my payment plan had been closed due to my failure to pay. Well I had paid regularly. Then it after some complaint was reinstated but at £100 per month more. I complained and despite several reminders from me I eventually was contacted by a debt collection agency for the outstanding bill.
I complained and kept paying the regular due sum. Received a letter eventually to say apologies for the time taken to reply but your plan was cancelled if you need further help contact the debt collection agency. This time I had a name and number, so I rang said individual. After a brief chat he asked me to wait while he looked the case up and eventually said he would ring back within 10 mins. 30 or so mins later he rings back to tell me the reason I was having problems was that way back in July I paid the due amount on the 18th of the month. As my payment was not due until the 24th of the month my plan had been closed.Imagine my amazement. I have asked for written confirmation of the reason and the agreement that my normal fee is still payable, its been promised. Was told that its very important not to pay the amount due too early, or pay more than required unless I ring up first ?? Will I get more from the debt collection agency, will I get the promised confirmation ?
Moral of the tale never pay British Gas before the due date.

fed_up_and_stressed

Were you supposed to be on a direct debit, standing order or a payment card payment plan.

chanz4

my guess payment card plan, and the sounds of it the op was paying at iregular intervals