Anyone Else Had A "New Call Invoice" From Primus .....

molerat

even though there is no bill showing in your on line account ? On Saver2 and not made a chargeable call with them since 2010 and this random e-mail has turned up. Not heard anything from them since that 2010 bill so very strange.

Heinz

They've recently changed their online system so that, to access you account, you now have a different url to go through.

Mine used to be https://secure.planet-talk.co.uk/

but is now https://myaccount.newcalltelecom.co.uk/login.aspx?ReturnUrl=%2fsecure%2fdefault.aspx

molerat

Heinz wrote: »

They've recently changed their online system so that, to access you account, you now have a different url to go through.

Mine used to be https://secure.planet-talk.co.uk/

but is now https://myaccount.newcalltelecom.co.uk/login.aspx?ReturnUrl=%2fsecure%2fdefault.aspx

Which I cannot access as I do not have a username and password only account number and password which does not work on the new site

molerat

Account now locked and they cannot reset my password as I do not have a valid e-mail address ........ so how did they send me an e-mail then !! On hold 10 minutes and counting, at least it is an 0800 number.

Heinz

molerat wrote: »

Which I cannot access as I do not have a username and password only account number and password which does not work on the new site

How odd. My A/C number and password afford me access to my A/C on both sites (although the old one shows only calls made before 14-10-2012).

molerat

Sorted now, they obviously now send £0 bills so all good after worrying that I had actually managed to make a chargeable call after all this time 9 page bill for £0

robjo2

I have spent hours hanging on to phone for a reply. Tried a variety of numbers to no avail.
I emailed 2 days ago but not even an acknowledgement.
Emailed bill arrived which I cannot open due to not having a username. Account number used to work.
I get the message that no email address is linked to my account. Duh......how did the bill arrive then!
Can anyone please advise how to get to speak to these people, who must be the most incompetent outfit I've had the misfortune to deal with?

molerat

They answered in about 25 mins. Very efficient once someone actually answered. 08000363839 option 3

dreamypuma

robjo2 wrote: »

I have spent hours hanging on to phone for a reply. Tried a variety of numbers to no avail.
I emailed 2 days ago but not even an acknowledgement.
Emailed bill arrived which I cannot open due to not having a username. Account number used to work.
I get the message that no email address is linked to my account. Duh......how did the bill arrive then!
Can anyone please advise how to get to speak to these people, who must be the most incompetent outfit I've had the misfortune to deal with?

I'min the same boat. Can't log in using my account number and password. Glad my line is being transferred away from these cowboys in the next few days.