Loss of Electricity for 15 hours - no recourse unless 18 hours

MollyJoe

Please could anyone advise me.

Our electricity went off at 11pm last night, and back on at 2pm today .

I have contacted Npower (supplier) who say nothing to do with them and transferred me to National Grid who say as it was less than 18 hours they do not pay compensation but will send a letter for my insurance company for loss of freezer stock.

Is this correct ?

Kind regards

HappyMJ

A freezer is usually rated to keep things cold (or cold enough) for 24 hours....as long as you keep the door shut You also have the option of cooking the freezer contents and refreezing them. They will not be at the binning stage as yet.

Ich_2

Yet that is correct, the Guaranteed Standard is 18hrs. This is a national standard

Oh and the DNO is Northern Powergrid, not National Grid

chanz4

they are fully correct

MollyJoe

Ich wrote: »

Yet that is correct, the Guaranteed Standard is 18hrs. This is a national standard

Oh and the DNO is Northern Powergrid, not National Grid

Thank you, thats what I thought she said, perhaps I misheard.

What does the DNO stand for?

Thank you

Ich_2

DNO = Distribution Network Operator.
The supplier sells you the electricity
The DNO delivers it to your premises
is the easiest way of explaining it.

Though then there is National Grid who transmit it from the power stations to the DNOs

rogerblack

I recommend that if you are experiencing weather that is likely to result in loss of electricity - first snow or real cold snap of the year is a big one - in rural areas - turn your freezer onto 'boost' before it.
This will run the compressor continually, and provide you a considerable buffer before it even warms to normal temps.
My freezer is perhaps unusual in that it will go to under -45C if I do this!
http://www.tesco.com/direct/hotpoint-rcnaa300p-300-freezer-a130-white/270-4197.prd

HappyMJ

rogerblack wrote: »

I recommend that if you are experiencing weather that is likely to result in loss of electricity - first snow or real cold snap of the year is a big one - in rural areas - turn your freezer onto 'boost' before it.
This will run the compressor continually, and provide you a considerable buffer before it even warms to normal temps.
My freezer is perhaps unusual in that it will go to under -45C if I do this!
http://www.tesco.com/direct/hotpoint-rcnaa300p-300-freezer-a130-white/270-4197.prd

That freezer keeps the food safe for 81 hours after power failure. A much better idea than whatever cheap freezer the OP has. http://www.currys.co.uk/gbuk/hotpoint-rcnaa300p-chest-freezer-white-17473402-pdt.html#longDesc