Desperate laptop won't start up, system repair and restore failing

rufydoofyM

Hi, need help please.
On starting it up this morning there was a prompt to update adobe and after ignoring it for the last 4 days I clicked on it and that's when everything stopped behaving. I think it was adobe reader. Anyway it all crashed. Now it won't. Start up and even by following the prompts and doing a start up repair and then selecting restore it's not working. When repair has run the diagnosis details show the following

Session details
System Disk =\Device\Harddisk0
Windows directory =C:\Windows
AutoChk Run = 0
Number of root causes = 1

Can you help please? I've been trying to sort this out for the past 4 hours and going round in circles in the hope that one more attempt will sort it. I'm okay as long as it all works but don't cope well will techie stuff.
Writing from tablet here but have been a complete fool and not kept a list of passwords and everything is on laptop with Norton.
Fingers crossed someone here can help.
Cheers M

closed

make and model of machine

do you have windows discs, backups

do you need to recover any data

can you access another machine (pc/laptop)

do any of the safe mode options work

rufydoofyM

Can't locate the back up disks that we made about 5 yrs ago. It's. A hp dv6750. Don't have another pc, just phone and playbook. All our photos and some docs and website passwords are on it. Norton 360 has been up to date on it since it was bought and I frequently run live update. Like every hour or two. Last full scan was done last Friday. Have tried starting in safe mode bug it still crashed. Hth

closed

try all the F8 options, run chkdsk on the c: drive from safe mode with command prompt

assuming the disk isn't failing, and you can get access to another machine to create the boot cd, you could recover your data with this boot cd, to an external drive, then factory restore it using the factory restore partition

http://www.paragon-software.com/home/rk-express/download.html

backup in future : http://www.macrium.com/reflectfree.aspx

rufydoofyM

Thanks have just tried it again and it has loaded but a box has come up,
Windows has recovered from an unexpected shutdown
Windows can check online for a solution to the problem
Check for a solution or cancel
View problem details

Would it help to give you the problem details?
If Ii don't select a thing then the blue screen with loads of text flashes on and disappears. Then it shuts down and starts. And gives me the option of selecting restore after the repair and around we go again.

rufydoofyM

Ok so this time I selected check on line and surprise not it crashed a gain. Am now in safe mode. Sorry but what do you mean by f8 options?

closed

F8 at bootup should give you a menu of options, including safe mode

if it's working, I suggest you backup now

rufydoofyM

Thanks its running in safe mode and I am running a system scan with Norton. Appreciate you taking the time to try and help. The problem seems to have caused an issue with Norton now in that for some reason antispyware and something else has been disabled and when I tried to run live update to fix it crashed again. Will see what happens after scan.

closed

run chkdsk c: /F

if it still won't boot up in normal mode, try safe mode with networking (from the F8 menu)

then scan with malwarebytes http://www.filehippo.com/download_malwarebytes_anti_malware/