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Corgi Homeplan Charge HELP!
Please help with Corgi home plan (Or green Installations)
Corgi have sent me a letter charging me £180 taken from my account in the next 24 hours – For cancelling the direct debit as they never fixed my boiler!
The story/facts
When I moved into my new home last year, I had an independent gas safe chap come out to give my boiler a service and check the system out, nothing wrong with it
Last September 2012 after having a few phone calls from Corgi home plan saying that they could cove me for £16.99 a month, I said no to the first cold phone call, and then they rang again a few days later, after a chat with my wife we decided we should get a plan in place.
No engineer comes out to check our boiler – but the policy was active
The boiler was working fine; it never had any type of fault worked perfectly every time! Was installed in 2006
In October 2012 I phoned corgi break down as my boiler just stopped working.
Engineer popped out 2-3 days later said it was my PCB that was faulty, as it would not fire the boiler he had to order one.
3 days later a new PCB was installed, the boiler fired but cut out after 30 seconds and reboot and repeated. Error was circulation that the boiler gave as a fault code, although it rebooted itself and it should of needed turning off and on again…
The engineer said that the part was over £300 (first 3 months of home plan only covers to £300 for the first 3 months, I wasn’t told this but was happy with that nether the less)
The boiler was still not working, and the engineer said I quote ‘If I have to come back with in 30 days, I won’t get paid’
The engineer also said I quote ‘I think its sludge that’s causing the problem, corgi will send you a letter saying that they won’t cover that, but I can do it for £300 +vat’
So I booked him for a power flush as if it needed it, I had to get it done after all I wanted heating
Power flush was done, 2 weeks later (Still without heating) boiler did not work, same problem
Engineers went home with my boiler still broken….Guess what, the engineer was AWOL for around 27-10 days
I got a phone call from engineer saying I needed a new pump and diverter valve…
Getting fed up with this I phoned corgi, I still had no heating and I was told over the phone they won’t cover anything to do with the boiler until I got it fixed – HELLO CORGI IM TRYING TO GET MY HEATING FIXED BY YOU!!
Made them send out someone else for a second opinion
Guy come round never heard from corgi about the findings, so I phoned them up...
Still wont cover me until I get it fixed somehow and I read on there T&C’s the easiest way to cancel and existing policy from another company was to cancel the direct debit, so I did via online banking
In the mean time, I still had no heating for a month -6 weeks
Phoned BACs – The guy there pulled out the sensor from the heat exchanger and turns it on, system was boiling hot in 5 Mins, and he ran it for half hour.
He said it had nothing to do with sludge in the system
He had to put in back in as he could not leave it out
Phoned British gas because I had enough of waiting around had a new boiler installed just before Christmas, job done, no sludge in the system at all, pump was like new
Wife phoned me at lunch time to say corgi sent us a letter saying they will take £180 from our account in the next 24 hours
1) can they just take money from my account like that even though I have no direct debit with them?
2) Did they breach the contract by not sending anyone out in the first place to check my system before they stared my policy
3) Do you think I have to pay them for doing NOTHING and having no heating for over 6 weeks?
4) They told me on 2 occasions that they would not cover me – that tells me my policy is cancelled by them
I hate this stupid company, I will tell everyone to STAY AWAY
Please help me with any advice, I will phone them later to refuse the payment! I had the British gas chap take out the new PCB they can have that back!
Corgi have sent me a letter charging me £180 taken from my account in the next 24 hours – For cancelling the direct debit as they never fixed my boiler!
The story/facts
When I moved into my new home last year, I had an independent gas safe chap come out to give my boiler a service and check the system out, nothing wrong with it
Last September 2012 after having a few phone calls from Corgi home plan saying that they could cove me for £16.99 a month, I said no to the first cold phone call, and then they rang again a few days later, after a chat with my wife we decided we should get a plan in place.
No engineer comes out to check our boiler – but the policy was active
The boiler was working fine; it never had any type of fault worked perfectly every time! Was installed in 2006
In October 2012 I phoned corgi break down as my boiler just stopped working.
Engineer popped out 2-3 days later said it was my PCB that was faulty, as it would not fire the boiler he had to order one.
3 days later a new PCB was installed, the boiler fired but cut out after 30 seconds and reboot and repeated. Error was circulation that the boiler gave as a fault code, although it rebooted itself and it should of needed turning off and on again…
The engineer said that the part was over £300 (first 3 months of home plan only covers to £300 for the first 3 months, I wasn’t told this but was happy with that nether the less)
The boiler was still not working, and the engineer said I quote ‘If I have to come back with in 30 days, I won’t get paid’
The engineer also said I quote ‘I think its sludge that’s causing the problem, corgi will send you a letter saying that they won’t cover that, but I can do it for £300 +vat’
So I booked him for a power flush as if it needed it, I had to get it done after all I wanted heating
Power flush was done, 2 weeks later (Still without heating) boiler did not work, same problem
Engineers went home with my boiler still broken….Guess what, the engineer was AWOL for around 27-10 days
I got a phone call from engineer saying I needed a new pump and diverter valve…
Getting fed up with this I phoned corgi, I still had no heating and I was told over the phone they won’t cover anything to do with the boiler until I got it fixed – HELLO CORGI IM TRYING TO GET MY HEATING FIXED BY YOU!!
Made them send out someone else for a second opinion
Guy come round never heard from corgi about the findings, so I phoned them up...
Still wont cover me until I get it fixed somehow and I read on there T&C’s the easiest way to cancel and existing policy from another company was to cancel the direct debit, so I did via online banking
In the mean time, I still had no heating for a month -6 weeks
Phoned BACs – The guy there pulled out the sensor from the heat exchanger and turns it on, system was boiling hot in 5 Mins, and he ran it for half hour.
He said it had nothing to do with sludge in the system
He had to put in back in as he could not leave it out
Phoned British gas because I had enough of waiting around had a new boiler installed just before Christmas, job done, no sludge in the system at all, pump was like new
Wife phoned me at lunch time to say corgi sent us a letter saying they will take £180 from our account in the next 24 hours
1) can they just take money from my account like that even though I have no direct debit with them?
2) Did they breach the contract by not sending anyone out in the first place to check my system before they stared my policy
3) Do you think I have to pay them for doing NOTHING and having no heating for over 6 weeks?
4) They told me on 2 occasions that they would not cover me – that tells me my policy is cancelled by them
I hate this stupid company, I will tell everyone to STAY AWAY
Please help me with any advice, I will phone them later to refuse the payment! I had the British gas chap take out the new PCB they can have that back!
0
Comments
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I am guessing they cancelled your contract but charged you a one off repair fee for the pcb job. They won't know it didn't fix it as their guy raised a foreigner job which wasn't required. Proving either now is impossible to be honest so although you're in the right I think all you can do is explain the situation and hope for a goodwill gesture.0
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firstly Corgi nor BG cover you for faults caused by sludge, however this doesn't seem to be the case, Corgi do not send anyone out to inspect your boiler before taking you on, the first inpection is done when you either have a breakdown or on an annual service, the installer shouldn't have gone off his own back & done a powerflush, he also mis dianosed the fault (however the pcb may have been faulty, you had a new one so BG can't say this wasn't the orginal fault as well) so you need to put all this infomation in a letter addressed to customer services & send it recordedI'm only here while I wait for Corrie to start.
You get no BS from me & if I think you are wrong I WILL tell you.0 -
Doesn't help you, but anything with 'CORGI' on it has always been a rip off IMO0
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