sad reflection on some sellers

soolin

I think it is sad that some buyers have such negative experiences with ebay. I have just had an email from a buyer (and wonderful feedback), the email thanks me for actually sending their item even though they won it at 99P. They went on to say that in the past month they have had one seller insist on more money as item didn't fetch enough, and a second seller who refused point blank to ship as the winning bid was 'insultingly low'.

It makes you think though doesn't it, if that sort of thing is common on ebay we need to be careful that buyers don't think we are all that bad and buy elsewhere.

originaladidas

There's no excuse for sellers not "selling" an item at auction end. There are plenty of way a seller can avoid getting less than the minimum they want for an item.

Free listing weekends allow a seller to start an item at say the minimum price the want for it.

They can use buy it now with an offer option to see if they can get what they want for it or consider if an option is acceptable.

They should be able to see from those options if they have ideas above their station what something is worth.

If they want 99p for an item then dont list it as such.

Strapped

To be honest, I think many people have a terrible impression of eBay. Sadly.

Gary123456790

I recently bought an item which was listed as 99p start price and 99p postage.

I won at 99p - it was a car phone holder for the windscreen. I was waiting for the email to say it was damaged/lost/etc, but to the seller's credit they posted it and it came with £2.20 postage on it.

I'd also like to say I always resolve buyer problems where at all possible - most of my items are fairly low value and I always send a replacement straight away if it doesnt work, etc. This is factored into the cost of each item sold and is surely a must if you want good DSRs?

I enjoy ebaying and I find it a much nicer experience as a seller to resolve buyers problems as easily as possible. This is probably open to abuse as I am quick to post a replacement but heyho.

Gary.

forgotmyname

Up until recently i have just had minor issues in the last 10 years, But i had to open 2 disputes recently.

Seller sends the wrong item i expect a reply and an apology. Sometimes thats all i want. I ordered a tool and its a slightly different shape to the photo they used. Seems the manufacturer changed the spec.
Apology and please return for a refund. Its OK i will use it eventually.
Seller sends me a pair of wiper blades, Ones the wrong size. Apology and sends me another. Says keep the old one dont bother returning it.
Cannot ask for more.

But when someone is selling an item thats supposed to be 5"+ and its under 3" and is still selling them and wont reply to messages then i am not so happy.

Or an INR because they have not posted it and dont respond until i opened a dispute. Not good.

Avoriaz

I thought you might be discussing this.

originaladidas

:rotfl: much better thread!

railbuff

i have had an opposite experience with a seller.

I had an issue with my PC and needed a Serial ATA SATA cable. I was looking on ebay and saw one with only 3 hrs to go listed at 5p + free postage ( seller from Hong Kong), So i placed a £5 max did on it. i eventually won this for 15p. I paid the 15p and thought well no one is going to send a small 14" cable from HK when i only paid 15p and i thought nothing more about this. i got a one from my local computer repair shop for 50p (used) when i went in for something else and just happened to ask him. 3 weeks later this cable arrived from HK

RFW

Some people's expectations of customer service are very low too. On one account we sell relatively low value items and if there's a problem I will usually just refund and let them keep it, they're usually amazed that anyone would do so.