Robbed by T-Mobile - How am I affected

vuvuzela

wealdroam wrote: »

Please re-read post #5.

After re-reading that quote from the T&Cs, it reads to me that if you want to cancel the contract before the end of the term, you can do so, while paying up the contract less a 4% discount.
However, this is not the same as giving the 30 days notice.

wealdroam

vuvuzela wrote: »

After re-reading that quote from the T&Cs, it reads to me that if you want to cancel the contract before the end of the term, you can do so, while paying up the contract less a 4% discount.
However, this is not the same as giving the 30 days notice.

But it goes on to say that that there will be a cancellation charge which is the sum of the outstanding monthly charges for the minimum term less 4%.

By mentioning Monthly Charges, in plural, they are implying that it is acceptable to give notice before thirty days before the end of the minimum term.
Otherwise it would not be possible for there to be more than one monthly charge outstanding.

In other words, they are happy to accept notice of termination at anytime, with minimum 30 days notice of course.

real1314

I don't think it matters that the contract may restrict the notice being given to within the final 30 days of the contract as, if the notes are on the t-mobile system, it seems clear that at least one member of t-mobile staff has accepted the early notice and has confirmed it.
At this point, the misrepresentation by an employee of the organisation has led to the OP being overcharged, therefore t-mobile should refund.
The alternative is that t-mobile can no longer trade over the phone as they would be denying the capability of their employees from agreeing terms with customers. :cool:

jayshep1981

Thanks for all the help. I'm going to fight this. I called numerous occasions on the 30 day notice only to be put on hold for over 40 mins & I gave up (granted I should have stayed on there)..

When I noticed I'd been charged & demanded to be put through to someone in the UK the advisor said he could see my point as there were notes on my account.

ifSomeone mentioned a PAYG sim but I didn't have one. I didn't cancel the ddi as I still have the other contract.

What annoys me is I've spent hundreds over the years & would have stayed with them if they would refund the money, small fry to them, but when I asked for termination fee as I wanted to switch provider they wouldn't budge. they will lose hundreds for the sake of £35...seems madness to me from a business perspective.

pmduk

real1314 wrote: »

The alternative is that t-mobile can no longer trade over the phone as they would be denying the capability of their employees from agreeing terms with customers. :cool:

In my experience they've been doing that for years. Their Executive Office tried saying that they're not responsible for anything their staff tell customers.

Ectophile

jayshep1981 wrote: »

It wasn't about affording £35 per month. I went to a company that buys out contracts & had the money - which I used for car repair - I then didn't mind paying £35 per month otherwise I couldn't have afforded the car repair.

I don't have anything in writing, unless I could somehow get them to sen d me details of my call logs 《which I very much doubt》

The Data Protection Act applies here. If you really want that information, contact the company's Data Protection Officer. They may charge you up to £10 for the information you request.

arcon5

Was you paying by DD? If so simply phone the bank and reclaim it.

Then send a letter of complaint to them

OlliesDad

arcon5 wrote: »

Was you paying by DD? If so simply phone the bank and reclaim it.

Then send a letter of complaint to them

I did think of suggesting this, however, as T-mobile are adament the amount is owed they would record this non payment with the credit agencies.

jayshep1981

I could do without any negativity with the credit agencys so what best to do? Would the ombudsman be my point of contact or is that just for financial institutions?