We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Post redemption interest

Options
Having recently moved house we paid off existing mortgage and moved to a new lender. We waited until the early redemtion period had finished and then moved. Our lawyer received redemption statement from lender for the period, upto and including 31 March this year. We eventually managed to complete on the 2 March and the mortgage was repaid.

I then asked the lender for the interest from 3 March to 31 March to be repaid, approx £800.

Various correspondence has been written between us and today we received their "final" view which was that "we are unable to refund the interest charged as it was included as a term in the original contract at 19.2."

My previous letter included this comment

"The FSA’s recent guidance on best practice states that “we think a firm is likely to be in breach of Principal 6 of our Principals for Business, if it relies on an unfair term in practice when it ought to know it was unfair” which to us this clearly is. Your organisation is making excessive profit and effectively charging excessive interest which, in turn, is an unfair term. It also states that “a term is likely to be unfair unless it is proportionate to the costs incurred by the lender” which, again, this clearly isn’t.

Obviously they disagree.

I was planning on going to the Ombudsman and then to court if need be unless someone can tell me that I have no case.

Any views appreciated.

Many thanks

Medders

Comments

  • silvercar
    silvercar Posts: 49,537 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    depends whether interest is paid in advance or arrears, also what does condition 19.2 say.

    If they won't budge, I think the correct procedure is to exhaust their internal complaints procedure then get a letter of deadlock and complain to the FOS. They will adjudicate and charge the lender a few hundred for the privelage.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • had to go to Financial Ombudsman but have now received cheque for full amount plus £50 for the inconvenience! Glad I didnt give up.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.