Tiff's done it now - Vista help please?

Tiff_2

Hi guys!:hello:
Hope everyone is well.;)
I don't know what the problem is with computer but I need some help in idiot speak please.:o

It started a couple of weeks ago, the computer has gotten slower and slower - sometimes now over 10 mins just to get online. This was a new computer, bought this year from Currys, running pre-installed Vista, Packard Bell, Norton's Protection Centre etc.

In the last week, when I've been on MSE and posting with emoticons in a message, all the lines start to repeat down the page, it flashes black and on and off and the toolbars only become visible for a second if I hover the cursor over them. And it's just started to freeze up too.:o

In addition, last night I tried to make sure I'd got all Vista's protection up and running, and turned on Dr.Spycheck and then it listed some infections rated at low risk, which I put on the global block to.

I've come back online this afternoon, (finally!:rolleyes: after this morning's session was too long-winded and frustrated), to find an orange box titled 'Interactive Services Dialogue Detection.' It says something 'has asked Runtime to terminate in an unusual way.'
I click on 'see message' part and get this appear...

Problem signature:
Problem Event Name: BEX
Application Name: sdclt.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549ad1c
Fault Module Name: smumhook.dll
Fault Module Version: 5.0.0.57
Fault Module Timestamp: 2a425e19
Exception Offset: 00012da6
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 2057
Additional Information 1: a328
Additional Information 2: 13f830bff4bbcdc4f8782524e27d8631
Additional Information 3: 36f2
Additional Information 4: a82dbd8f2df50b97cd348c6066a822ce

There's nothing been put in quarantine.
The computer is very slow and constantly grumbling in the background.

I also get a message saying that file backup has been stopped.

And for the icing on the cake, I can't get it to do System Restore!!!:eek: Always comes back saying 'was unable to restore' no matter which date I put in, right from when I had it I believe.

I would deeply appreciate some advice from the experts guys:T before either the machine or I meet an untimely end! :rolleyes:
Thank you in advance. Off to run a full scan.:o
Much Love,
Tiff xxx

thomas01155

http://forums.moneysavingexpert.com/showthread.html?t=133269 folloe this you shouldn't just use one spyware app defrag your computer after