Item not as descibed-neutral feedback and dispute question

fruitycar

bare bones: I bought an item listed as in 'excellent condition' and 'good working order' but had to have it serviced to free a seized part, clean rust off it and to replace a bulb. Would I be able to raise a dispute to reclaim the cost of the service? I haven't laft feedback yet, have contacted seller to let them know I am will be leaving a neutral feedback and am considering raising a dispute for the cost of the service.
Any suggestions/help please?

Gary123456790

i'm guessing its a car?

If so and you paid cash then it may be difficult to get some money back. I wouldnt leave feedback yet but raise a case and see what happens.

I bought a car which said it had been serviced. I dipped the oil on the sellers drive and it was dirty. Their response was some irrelevant drivel which roughly translated as 'damn, I wasnt expecting him to actually check...'.

Because I noticed on their drive I could think whether I still wanted to go ahead - it was only a cheap car and I serviced it myself for £30. In the end I just left bad feedback as they wouldnt refund the cost of a service.

Gary.

theonlywayisup

You should have contacted the seller to resolve first.

You should always give the seller a chance to rectify.

As you have already had the work done, you would be hard pushed to gain anything from any dispute.

the_lunatic_is_in_my_head

Unfortunately vehicles aren't covered under Buyer Protection so opening a case wouldn't see any type of refund if it was a car.

perfect10

I agree - contact the seller and state that item not as listed to see what their response is - they may offer a partial refund? Most sellers are fair in my experience - unfortunately someone has just left me negative feedback for an item they said is not as described - it was an item that I listed as having dents and scratches which were visible on photo - I think they paid far too much for the item but that is their fault probably got carried away! but if they had contacted me I always offer a refund if not happy so all this could have been avoided.

fruitycar

No. it's not a car.
I did not expect to have to pay a further £75 to have an item serviced that was described as in 'excellent condition' and 'good working order'.
I have contacted the seller and am awaiting their reply before I do anything else.

Okydoky25

Why did you not send it back?

fruitycar

Okydoky25 wrote: »

Why did you not send it back?

because it was an item I particularly wanted (and needed) and they are not very easy to come by now. I had not realised I might be able to raise a dispute about the additional service cost until someone commented on it, hence the question here about whether I might be able to get a refund, or partial refund for the additional cost.
I want to keep the item.

ess0two

fruitycar wrote: »

because it was an item I particularly wanted (and needed) and they are not very easy to come by now. I had not realised I might be able to raise a dispute about the additional service cost until someone commented on it, hence the question here about whether I might be able to get a refund, or partial refund for the additional cost.
I want to keep the item.

Tough..........

pinkshoes

As you've already had the work done without giving the seller a chance to rectify i.e. He might have known someone to service and repair it for free.

By getting the work done, you've blown your chance.

By mentioning leaving a neutral, then this will be seen as blackmail, so if you do leave a neg/neutral, he can now have it removed.

soolin

Unfortunately what might seem to be a very logical solution to a problem I agree with the above, you have rather shot yourself in the foot now.

As a business seller I am aware of my obligations and for any unhappy buyer would instantly offer a full refund on return. I would not be looking to pay repair costs though and neither do I entertain partial refunds anymore as that can indicate a buyer is a 'chancer'.

Whilst I am sure you were looking for a good solution here by getting a repair done, asking for a partial refund and mentioning leaving a neutral you have just flagged yourself as a potential scammer.