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Buying a Carpet from Carpet Right

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bobwilson
bobwilson Posts: 595 Forumite
We were quoted £3000 to order and fit 85m2 of polypropelene carpet from carpet right.

After haggling, we managed to get it down to £2700.

The salesman said the sale is ending soon and we'd have to pay a £2500 deposit immediately in order to keep the sale price, but that we could change our mind at any time. We explained that we weren't 100% decided on which carpet yet, he said it doesn't matter, we should still pay in advance. :o

There was pressure, and regretfully, we paid before being given time to think. :(

The carpet right store was massive with a huge selection. When we asked to see their woool or 80% wool carpets, they pointed us to a small corner where there was about 4 thin loop carpets, no twist or anything else. That was their entire wool selection, everything else in the shop seemed to be polypropylene.

After we left carpetright, we were left wondering why on earth we'd just parted with £2500 before choosing a carpet. It didn't really make sense to us. :(:o

We asked for the money to please be refunded until we've decided on a carpet. To begin with, we were told repeatedly the store manager would call us to arrange the refund, but he never did. After visiting the store and countless phone calls, it seemed like the store manager was avoiding us. They made a fuss and made us wait for 2 weeks for the refund, saying it had to be done through the head office. :mad:

This experience scared us slightly.

The quote £2700 was a saxony polypropelene carpet. We also got a similar quote for a twist polypropelene carpet. It comes to around £35 per square metre including fitting and underlay. Is this a fair price, or were we getting ripped off?

We're looking in more carpet shops at the moment.

It's our first carpet so advice deeply appreciated! :)

Comments

  • daveyjp
    daveyjp Posts: 13,515 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Initial price of £35 sq m for polypropylene? No wonder they discounted.

    Find a decent local suppler - ours has dozens of 80:20 carpet books with prices from about £17 to £30 sq m. We have found most carpets in the low 20s price range are of excellent quality.
  • bobwilson
    bobwilson Posts: 595 Forumite
    Thanks, we thought it was odd they didn't sell 80:20.
    daveyjp wrote: »
    Initial price of £35 sq m for polypropylene?.

    No, initial price was around £67 per sq m. It was a 50% sale and they discounted further to just over £30 p sq m
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    CR's whole business model is based around a permanent 'sale'.
    No free lunch, and no free laptop ;)
  • DaftyDuck
    DaftyDuck Posts: 4,609 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Always get two or three quotations. I think you'll almost always get a better price from a local carpet shop, compared to Carpet Right... never found them very helpful either.

    ANY retailer who tells me I have to pay now to get the discount makes me walk. Their initial price may have been X... doesn't mean it was ever worth it!
  • pinkteapot
    pinkteapot Posts: 8,044 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Local independent all the way. We just paid £22.50 per square meter for an 80% wool carpet. The price included underlay and fitting and the carpet is fabulous quality for the price.

    Just in case you happen to be anywhere near Essex, we've used Ramsden Mill in Witham, Essex, to carpet our whole house over the last year. You get infinitely better quality than Carpetright for the same price. It's insane! Ramsden buy whole rolls from manufacturers and then sell from stock (rather than ordering in) so they buy with big volume discounts which they pass on.

    http://www.ramsdenmills.com/

    The carpet we got had an RRP (supposedly - I take it with a pinch of salt) of £60 per square meter. The shop were selling it for £30 incl underlay and fitting but when we went in just before Christmas they had a further 25% off everything. :money:

    As I said, long shot that you're anywhere local but ask friends/family for recommendations for shops they've used locally. You get cr*p quality from Carpetright for the same money you'll spend elsewhere.
  • Meadows
    Meadows Posts: 4,530 Forumite
    Mortgage-free Glee! Hung up my suit! Xmas Saver!
    Why two threads to ask if you are being ripped off?
    Everything has its beauty but not everyone sees it.
  • alleycat`
    alleycat` Posts: 1,901 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    bobwilson wrote: »
    Thanks, we thought it was odd they didn't sell 80:20.



    No, initial price was around £67 per sq m. It was a 50% sale and they discounted further to just over £30 p sq m

    You owe me a keyboard, i just sprayed tea everywhere....
    I think we paid about £20 a sqm from a local indie for the same thing.

    Sounds like another one of these "always on permanent sale" as the initial price is cobblers merchants...
  • shegirl
    shegirl Posts: 10,107 Forumite
    If,as you say,it's your first carpet and you need advice my advice is to not do an entire house in Saxony (the amount you want could be an entire house or a few rooms,but being your first I'd guess the former)...I'd advise only using Saxony in bedrooms nth

    Shop around,carpet right do have some genuine price reductions but not all are!Also,purchase your underlay online,the stores are a rip off!An independent fitter may also be cheaper
    If women are birds and freedom is flight are trapped women Dodos?
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