Ask Atos Healthcare disability assessment questions

Richie-from-the-Boro

Atos_Healthcare_representative wrote: »

Hi Richie-from-the-Boro

DWP would be able to answer questions about the PIP contracts. We don’t have the PIP contracts covering Wales, Central England and Northern Ireland. They would also be able to answer questions about the design of the PIP assessment, which you have underlined.

- thanks for your response ATOS rep
- it was just that no one seems to have known you / DWP give out piecework rates before
- can you confirm that notwithstanding you are not contracted for PIP yet, that those PIP assessors will be using your LiMA software profiling model?

Widelats

Atos_Healthcare_representative wrote: »

Hi Widelats,

we take all complaints seriously and there is a thorough, in-depth process in place for dealing with them. If you contact us we will take all the details and can carry out an independent investigation of your concerns. We can be contacted by emailing [EMAIL="customer-relations@atoshealthcare.com"]customer-relations@atoshealthcare.com[/EMAIL].

Thanks

Thanks, email has been sent.

Muttleythefrog

Atos_Healthcare_representative wrote: »

Atos has no targets for the outcomes of assessments.

Rather a shame... given recent damning independent scrutiny published I would have imagined a target over accurate outcomes might have been considered.

schrodie

Muttleythefrog wrote: »

Rather a shame... given recent damning independent scrutiny published I would have imagined a target over accurate outcomes might have been considered.

Given that that atos trainer gave the game away in the shocking atos expose I think we can take what this MSE Sponsored Atos Rep (who is clearly calling the shots) with a pinch of salt!

Targets clearly rule!!!

Richie-from-the-Boro

ATOS Targets

- posted Jan this year, in this thread, now adjusted below for current MoJ statistical appeal outcomes

ATOS do not have targets, they have statistical norms which are used to ascertain how many people a health care professional assigns to the different eligibility groups in Employment Support Allowance. An average of only 58 [was 13 in Jan 2013] out of 100 fit~to~work initial assessment [pre appeal] are allowed to score sufficient points or the HCP is subjected to a 'performance review' that's their individual - group - and organisational non-target - for missing the organisational [PBR] [STRIKE]targets[/STRIKE] statistical norm.

If a mere 58 out of every 100 ever pass, then ± 42 out of 100 don't pass. That does indeed mean the DWP / DM has no targets for expected range or distribution because they are pre-exluded from the DM assessment outcomes .. .. get it now ? .. .. they do not have targets .. .. just 'statistical norms [STRIKE]targets[/STRIKE]'

NOTE : The clever use of words can push a self-serving agenda, while keeping the corporate head above any nasty political waters.

schrodie

In other words Richie atos do have targets and if any of their so called "healthcare [un]professionals" deviate from those targets they are "brought into line"!!!

The fact that it's on film that atos do have targets makes atos's denial of this fact rather pathetic.

Raksha

How do these figures tie in with the amount of fraudulent claims for benefits, surely they should be similar?

Richie-from-the-Boro

Raksha wrote: »

How do these figures tie in with the amount of fraudulent claims for benefits, surely they should be similar?

- they don't
- the 2012 to 2013 estimates are

Preliminary estimates of Fraud and Error by type of error in 2012/13 0.7%, or £1.2bn, of total benefit expenditure is overpaid due to fraud:

- 0.9%, or £1.6bn, of total benefit expenditure is overpaid due to claimant error;
- 0.4%, or £0.7bn, of total benefit expenditure is overpaid due to official error.
- 0.6%, or £0.9bn, of total benefit expenditure is underpaid due to claimant error;
- 0.3%, or £0.5bn, of total benefit expenditure is underpaid due to official error

Preliminary estimates of Fraud and Error by individual benefits in 2012/13 Key findings for the individual benefits that are measured on a continuous basis are that:

- 4.6%, or £250m, of Income Support expenditure (£5.5bn) was overpaid;
- 4.2%, or £220m, of Jobseeker’s Allowance expenditure (£5.3bn) was overpaid;
- 5.5%, or £420m, of Pension Credit expenditure (£7.6bn) was overpaid;
- 5.3%, or £1,270m, of Housing Benefit expenditure (£23.8bn) was overpaid.
- 1.1%, or £60m, of Income Support expenditure (£5.5bn) was underpaid;
- 0.3%, or £10m, of Jobseeker’s Allowance expenditure (£5.3bn) was underpaid;
- 2.1%, or £160m, of Pension Credit expenditure (£7.6bn) was underpaid;
- 1.3%, or £300m, of Housing Benefit expenditure (£23.8bn) was underpaid.

Continuously reviewed

Income Support - Fraud - 2.6%
Jobseeker's Allowance - Fraud - 2.9%
Pension Credit 2.0%
Housing Benefit 1.5%

Occasionally reviewed

Incapacity Benefit - Fraud - 0.3%
Disability Living Allowance - Fraud - 0.5%
State Pension - Fraud - 0.0%
Carer's Allowance - Fraud - 3.9%

Unreviewed

Unreviewed Other - Fraud - 1.0%
Council Tax Benefit - Fraud - 1.2%

NOTE : Estimates are rounded to the nearest £1m and percentages to one decimal place.

Widelats

Atos rep - i live in Scotland, and will have a PIP assessment due soon, are these carried out by the same place that assessed my ESA? Or have you sub contracted to the NHS?

Richie-from-the-Boro

~~~snip~~~
- GOV's own figures, up to 1,300 persons dying after being put into the WRAG

While WRAG is being mentioned here .. .. and .. .. here.

.. .. lawyers for Annemarie Campbell will this week issue a claim for damages against DWP under the Equality Act, claiming discrimination, and possibly also harassment and a failure to make reasonable adjustments.