Scottish Power bad switch.

Mrs_Richards

Finally gave in to pressure to switch gas and electricity and opted for Scottish Power for best fixed rate. Wish I hadn't bothered. Direct debit has been set at THREE times what I was paying before. Have followed Martin's advice for writing (after no response to email and spending up to 30mins on 0845 "help" line. Still waiting 5 weeks later.
Also, have heard nothing from edf re final bill so have to keep direct debits going -ending up paying much more and will be months before this is sorted out
Why are we being encouraged to switch and then get treated so badly?

jalexa

Mrs_Richards wrote: »

opted for Scottish Power for best fixed rate. Wish I hadn't bothered.

Why did you not consider Edf Blue +Price Promise June 2014 Dual Fuel worth transferring to?

Scottish_Power

Mrs Richards

I responded to your other post here http://forums.moneysavingexpert.com/showpost.php?p=58500901&postcount=2424

Really sorry you've had problems after your switch its not the experience we expect our customers to receive.

Please e-mail details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] and we will look into this for you.

Thanks David

Wywth

When I switched to Scottish Power, they set my DD initially at 1/12 my anticipated annual cost based on the values I supplied when I consulted the comparison site.

Most suppliers do this. I can't see why they wouldn't unless they have reason to believe the values you have supplied are totally unrealistic.

Suppliers have up to 8 weeks to respond to a complaint (although most will respond earlier than this even if only to advise you it may take this long to resolve the matter fully) After 8 weeks you can take the matter to the ombudsman if necessary.

It doesn't actually matter what your monthly DD amount is. What is important is the overall cost you will eventually be billed.

Calls to 0845 numbers are included free (at the appropriate times) within any BT calling plan. Even at other times they are cheaper than dialling a geographic number. Alternatively, I'm sure I used to call SP for free when necessary by getting an 0800 number from saynoto0870.com

Stick with MSE, Mrs Richards, and I'm sure you will learn many more money saving techniques from this site


Edit: if I remember correctly, SP also used to offer a call back service, both via their website or on their phonelines if they were busy. Not sure if this is still available.

Scottish_Power

Wywyth you are right we do offer a call back service online or on the phone. Thanks David

David_Partington

I tend to avoid direct debits for things like this, even tho the rates are a bit cheaper. I'd sooner have control over my outgoings. Also if you pay over what you are using the companies have the benefit of the money upfront.