Regret xfer to First Utility

Mr_Silks

Think I may regret moving to First Utility....Following the transfer my former supplier failed to refund the gas credit explaining that FU had failed to pass on the final meter reading. FU had however supplied the electricity reading so that credit refund did arrive. I was anticipating £200+.

Over the next 4 weeks I tried to speak to first utility but each time I was left hanging on at my expense. Then using my online account I used the contact option to send them an email.....absolutely no response. Back to the phone then tired of hanging on I accepted their recorded message offer to ring me back and I supplied my phone number. I am still waiting for their call.

So absolutely no customer service from FU but interestingly they were mighty quick to take the first direct debit doing so the very first day they became my supplier.

Consequently I am now looking elsewhere and suggest those thinking of xfering do not choose First Utility.