Lloyds Loan mis-sold?

Chickusdickus

It was my error Dabooka, but I did not say that particular bit of info was FACT!

We're still way way off topic though.

_Andy_

Re the being disclosed information about the application, can't see why this is a problem? Hardly a breach of DPA or anything given it's information about the OP. Whether it was their partner/future partner or not shouldn't matter surely?

tonycottee

Of course the op was entitled to the info. But do you not think there are proper channels to go through? I wouldn't like the idea of an employee providing information via Facebook.

RuthnJasper

Jesus wept.

That was a few minutes of my life I won't get back... I lost count - was it three times or was it more that the OP said that they'd bow out now because of the "insults" and then came right back on here...!?

Although...

Chickusdickus wrote: »

....
At which pint I may have simply answered: Ah, fair enough, I kind of gathered as much anyway. That's why I haven't pursued it further. I just thought I'd throw it out there to see if there was any new relevant info.

I've been in similar straits. I got an IVA (due to end this November). The fault is mine and mine alone: I took on credit that I couldn't afford to pay back. I could blame any number of things that "the bank should have known" or desperately unhappy life-experiences... but it was ultimately still my fault.

DCFC79

Chickusdickus wrote: »

Does him falsifying the customer notes and fabricating supporting evidence of regular income void the loan?

Maybe, maybe not, you yourself did accept the loan with the advisor "mentioning" on the application form about these rbs bank statements.

Ok lets let it die peeps.

gb12345

Chickusdickus wrote: »

gb12345!!!

Is this your opinion or a FACT??

It is my opinion based on a number of years working in the Financial Services industry - including compliance and system security. These records will likely have tracking on them to show who has viewed/printed them and when.

Chickusdickus wrote: »

you can request to see your own notes on any meeting with the branch. If a complaint is brought forward, the notes are consulted at which point the customer can dispute them.

And the bank will have laid down procedures for requesting and providing this information - did your 'contact' follow these procedures or did she just happen to do a search on your file and print out what she found?

Chickusdickus wrote: »

I didn't know I could request to see the notes of my meeting. It seems most people don't know this!

See above - you may well be able to formally request to see this information and the bank will follow their procedures and likely provide it to you - but you didn't do that, you got the information through the backdoor.

I can't say for definite what if anything Lloyds would do (as I don't work for them) if they found out what information you have been provided with and how you obtained it - I am just warning you of a possible consequence if you go in there all guns blazing and use this information as part of your argument against them.

meer53

If the loan was auto offered, no statements would have been asked for anyway. The system makes the decision. The staff member at Lloyds may have just added the notes to make the application look better. They probably had no bearing on the loan being offered.

Now the OP tells us that he doesn't really know whether this member of staff was fired because of this, he just made it up !

How can anyone believe what the OP is saying ?

Chickusdickus

Oh Dear God hahaha

Thanks everybody.

I didn't make it up. I was led to believe. I went in to my local branch and i was friendly with the cashier. I asked what happened to David and she replied along the lines of '........Let's just say he doesn't work for Lloyds anymore' with a knowing nod and in a manner that suggested to me he was disciplined and let go.


This isn't a bloody truth or character test.

Call it a hypothetical question of you like. what's the difference?

DCFC79, for that last time, i didn't know about the notes on the system at the time. This came about about a year later, maybe less! The chronology and details that are being mis-understood are completely irrelevant to the question, but I still feel is being answered with opinion and not fact.


I'm happy to let this one lie, like 5 pages ago. I'm simply replying to new posts now out of courtesy and stimulating fulfillment

Edna145

Any personal customer of LTSB can go into any branch and as long as they produce the relevant ID their notes can either be viewed on screen or printed out there and then. It is their information.There are no other procedures involved so to suggest this person has gone against bank policy is not true. (Just to put her mind at rest!).

It is down to the interviewer to ask about income and it is incredibly easy to falsify information given as during the application nothing is written for the customer to sign, everything is input into the system which more often than not, the customer cannot see. If this ex-employee wanted to make the figures add up so the loan would be accepted via a credit scoring and income and expenditure basis, then it is easily done. Nothing needed to be mentioned during the interview about the RBS statements showing income.

Why on earth would the op know why ths guy was fired? Any why would that have any bearing on if he can be beileved or not?

Have any of you read any of the reports in the Sun newspaper (ok, ok, I know the Sun!!!) about LTSB and the sales culture they force on their employees? The hard sell and disturbance techniques that they are forced to use? This guy (op) didn't stand a chance if his head wasnt in the right place!! To tell him "the lowest he could borrow was £7.5k" is one of the oldest tricks in the book.

To be honnest reading this, it doesnt surprise me in the slightest that he walked out with more than he meant to. The advisor is trained to talk the loan up, to use many techniques that they are given extremely rigorous training to use effectively, without most people realising whats going on.

Now there is a question at the beginning of each meeting to ask the customer if there is anything going on in their lives or mental state that the bank should know about before even beginning to advise them!!!

As for the PPI comment: my personal take on why he brought it up is that he was pointing out that many hundreds of thousands of people are claiming back something that they signed for in black and white just like he did. Whats the difference? people are claiming it back and getting it paid after they have had thousands of pounds paid out to them when they claimed for redundancy or critical illness!


Give this guy a break, he just asked for some advice!

My advice would be to contact them again, putting it in a short bullet point what happened when and see what they come back with this time.

Its worth a go.

gb12345

1. In your post #6 you state

Did you even understand the question poised?

Yet in your first post there are no questions raised - just your statements as to what happened when you went to the bank.

2. Also in post #6 you state that

I wrote to the Bank and was informed that particualr person no longer worked for them due to issues with his selling.

Yet in post #149 you say

I went in to my local branch and i was friendly with the cashier. I asked what happened to David and she replied along the lines of '........Let's just say he doesn't work for Lloyds anymore' with a knowing nod and in a manner that suggested to me he was disciplined and let go.

If you can't get your story straight and stick to it then no wonder people aren't really willing/able to help you.

but I still feel is being answered with opinion and not fact

The fact is that a Lloyds employee may have added a note to say that they had seen RBS accounts and this may or may not have had a bearing on Lloyds offering you a loan and the amount that they offered you. But in the end, you decided to take out the loan even though common sense would have told you that you might have difficulty paying for it - you are an adult, so you have to take some responsibility for your actions.

In situations like this, where there is no clear legal breach, posters on here can only give you their opinion, if you want facts make an official complaint to Lloyds and their regulators about the fact that you were offered a loan based on fraudulent actions by a Lloyds employee - but do bare in mind what I said about the way that you obtained your main evidence of this alleged fraud.