Yankee Candles - Littlewoods price error, they won't supply

JustLikeThat

Thanks to a tip on here I ordered a number of large jar candles from Littlewoods at £8 each. Yesterday I even checked to make sure delivery was going forwards and saw my order scheduled for the 16th January. Last night however I received a phone call to say they had made a mistake with the price and could not go ahead with the order. As a goodwill gesture they allowed one candle to be bought at £8. Not happy...

midnightraven3

i ordered them too, but from Very
i posted on the already running thread about this

i would be happy with one large jar for £8
bargain for a yankee!:D

sue1976

They've taken the money for mine so I better get them.

miduck

sue1976 wrote: »

They've taken the money for mine so I better get them.

Perhaps this would be a good time to learn about your consumer rights? The contract is *usually* formed upon despatch of the goods, not when the money is taken - have you confirmed when the contract is formed, the information will be in their t&c's?

somethingcorporate

When you try and cash in on a mis-price sometimes you get lucky, but don't expect to.

Kayte_2

Well mines still sat on processing, only ordered one as more likely to go through and leave some for everyone else lol

pulliptears

JustLikeThat wrote: »

Thanks to a tip on here I ordered a number of large jar candles from Littlewoods at £8 each. Yesterday I even checked to make sure delivery was going forwards and saw my order scheduled for the 16th January. Last night however I received a phone call to say they had made a mistake with the price and could not go ahead with the order. As a goodwill gesture they allowed one candle to be bought at £8. Not happy...

Thats why. Always better to order one in a misprice, its more likely to slip through or be honoured than people that order 'a number'.

Will you admit to how many did you order?

JustLikeThat

In response to the above request for info., I ordered 3 jars. How was I supposed to know it was a mis-price though?
It so happens that I was able to buy a couple of large jars for £9-ish at Beales in Lowestoft today, so Littlewoods selling at £8 was not an obvious error.

aliaslotte

I agree that £8 was not an obvious error. I've seen Yankee Candles for around £10 in a couple of shops in the past few weeks, so £8 was not a huge leap from that...

I placed my order for 2 candles [one as a present, and one for me - as I've spent a fortune on Yankee products but have never actually had one of my own]. They have taken the money and the order on the website is still sitting there as normal.

Whilst out today, I heard my phone ring. I pulled it out of my bag and it had stopped. It couldn't have rung for more than 5 seconds! I've since checked and it was the number people are being called from, to alter the orders down to 1 candle. It was almost as if they didn't want me to answer it, as they let it ring for such a tiny amount of time.

At the moment, I am annoyed that they were so quick to take the money. But, I am more annoyed at the fact they seem to want to cancel the orders completely [which they've said they will do when they can't get through to you] by putting the phone down so quickly. It has been one long farce. The fact that today [over a week after I ordered] is the first contact they have tried to make with me regarding the matter is particularly distressing. 7 days to tell the customer there is a problem with the order is shocking!

Littlewoods have even had the cheek tonight to email me with a "thank you for ordering" message, asking me to review the products and stating that they hope I like them! That is a bit like rubbing salt into the wound, surely lol?!