Problems with Northern Rail

Eritreas_arm · 9 January 2013 at 9:28AM

Where do you go after you receive no joy from a rail companies customer service department? I've got them fabricating stories just to get out of reimbursing around £10 because they mis-sold a ticket. And they are no longer responding to any of my correspondence. It's turned a minor refund into a major point of principle.

Does anyone have the direct contact details of the chief executive as I think it would be useful to illustrate to him how his Customer Service team behave? (email ideally).

Or is there an organisation which takes up cases like this?

Thanks!

wealdroam · 9 January 2013 at 1:07PM

http://www.passengerfocus.org.uk/

geordie_taxi · 9 January 2013 at 4:53PM

[EMAIL="ian.bevan@northernrail.org"]ian.bevan@northernrail.org[/EMAIL]

emailed him a few times in the past

Wail · 12 January 2013 at 6:42PM

Passenger Focus are the rail complaints Watchdog. Don't hesitate to not involve your MP either as the franchise was awarded to Northern Rail by a government department. Keep at them. They are happy to take the money regardless.

yangptangkipperbang · 12 January 2013 at 9:38PM

Eritreas_arm wrote: »

get out of reimbursing around £10 because they mis-sold a ticket.

Firstly - just how did they mis-sell this ticket ?

Problems with Northern Rail

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